Troubleshooting network issues on the Sametime Community Server

The topics in this section describe how to diagnose networking problems that affect performance with the Community Server.

About this task

Some environments are sensitive to network behavior, or use a configuration that is insufficient for the expected Sametime® capacity, which may result in the following symptoms:
  • Delayed messages are caused by slow network performance. The messages may be one-to-one chats, group chats, and status updates of users.
  • Lost messages can occur when network slowdowns delay the delivery of messages and they are sent after the intended recipient logs out.
  • Failure to start a chat can occur when the request to start a chat times out on the recipient's end. The timeout is typically set to 30 seconds.