Log file locations

Use this reference to locate log files for IBM® Sametime® components.

Collecting the proper files and information helps to expedite problem determination and resolution for Sametime when you are working with IBM Support. Provide the following information:

  • A precise description of the issue, error message, and steps to reproduce
  • Applicable screen shots of the problem or error message
  • Log files pertaining to your problem

collectLogs utility

You can use the collectLogs utility to gather logs. The collectLogs utility is located at the root of the installation media.

AIX® or Linux™

/var/ibm/InstallationManager/logs

SSC connection log:

/tmp/SSCLogs/ConsoleUtility0.log

Windows™ 2008

%ALLUSERSPROFILE%\IBM\Installation Manager\logs

SSC connection log:

Documents and Settings\username\Local Settings\Temp\SSCLogs\ConsoleUtility0.log

Installation files

Installation log files can be found in the following locations:

  • Windows

    C:\Documents and Settings\All Users\Application Data\IBM\Installation Manager\logs

    Windows 2008

    C:\ProgramData\IBM\Installation Manager\logs

  • AIX/Linux

    /var/ibm/InstallationManager/logs

  • WebSphere®-based application log files are created on the server's file system for each server's instance.

    WebSphere_install_directory\profiles\program-profile\logs\*

  • IBM i

    /QIBM/UserData/InstallationManager/logs

Sametime System Console

Sametime System Console log files can be found in the following locations:

  • Windows

    C:\Program Files\ibm\WebSphere\AppServer\profiles\STSCDMgrProfile\logs

    C:\Program Files\ibm\WebSphere\AppServer\profiles\STSCAppProfile\logs

  • AIX/Linux

    /opt/IBM/WebSphere/AppServer/profiles/STSCDMgrProfile/logs

    /opt/IBM/WebSphere/AppServer/profiles/STSCAppProfile/logs

  • IBM i

    /QIBM/UserData/Websphere/AppServer/version_number/SametimeWAS/profiles/STSCDMgrProfile/logs

    /QIBM/UserData/Websphere/AppServer/version_number/SametimeWAS/profiles/STSCAppProfile/logs

Sametime Proxy Server

Proxy Server log files can be found in the following locations:

  • Windows

    C:\Program Files\IBM\WebSphere\AppServer\profiles\STPAppProfile\logs

    C:\Program Files\IBM\WebSphere\AppServer\profiles\STPDMgrProfile\logs

  • AIX/Linux

    /opt/IBM/WebSphere/AppServer/profiles/STPDMgrProfile/logs

    /opt/IBM/WebSphere/AppServer/profiles/STPAppProfile/logs

  • IBM i

    /QIBM/UserData/Websphere/AppServer/version_number/SametimeWAS/profiles/STPDMgrProfile/logs

    /QIBM/UserData/Websphere/AppServer/version_number/SametimeWAS/profiles/STPAppProfile/logs

Sametime Meeting Server

Meeting Server log files can be found in the following locations:

  • Windows

    C:\Program Files\IBM\WebSphere\AppServer\profiles\STMDMgrProfile\logs

    C:\Program Files\IBM\WebSphere\AppServer\profiles\STMAppProfile\logs

  • AIX/Linux

    /opt/IBM/WebSphere/AppServer/profiles/STMDMgrProfile/logs

    /opt/IBM/WebSphere/AppServer/profiles/STMAppProfile/logs

  • IBM i

    /QIBM/UserData/Websphere/AppServer/version_number/SametimeWAS/profiles/STMDMgrProfile/logs

    /QIBM/UserData/Websphere/AppServer/version_number/SametimeWAS/profiles/STMAppProfile/logs

Sametime Media Manager

Media Manager log files can be found in the following locations:

  • Windows

    C:\Program Files\IBM\WebSphere\AppServer\profiles\STMSDMgrProfile\logs

    C:\Program Files\IBM\WebSphere\AppServer\profiles\STMSAppProfile\logs

  • Linux

    /opt/IBM/WebSphere/AppServer/profiles/STMSDMgrProfile/logs

    /opt/IBM/WebSphere/AppServer/profiles/STMSAppProfile/logs

On the server where you installed the Sametime Video Manager, log files can be in the location where the Installation Manager files are stored:/var/ibm/InstallationManager/logs/time_stamp.xml

You can also check the installation logs for solidDB®, the database component of the Video Manager; logs are stored in the following locations:
  • /opt/solidDB/soliddb-7.0/eval_kit/standalone/solmsg.out
  • /opt/solidDB/soliddb-7.0/eval_kit/standalone/logs
  • /opt/solidDB/soliddb-7.0/logs

For information about Video MCU log files, see Collecting logs on the Video MCU Server.

Sametime Advanced Server

Advanced Server log files can be found in the following locations:

  • Windows

    C:\Program Files\IBM\WebSphere\AppServer\profiles\STADVPNProfile\logs

    C:\Program Files\IBM\WebSphere\AppServer\profiles\STADVAppProfile\logs

  • Linux

    /opt/IBM/WebSphere/AppServer/profiles/STADVPNProfile/logs

    /opt/IBM/WebSphere/AppServer/profiles/STADVAppProfile/logs

Sametime Community Server

The Community Server has a series of configuration and log files for problem determination. You can run a script that automatically collects these logs.

  • Windows

    From the Domino® program directory, run the stdiagzip.bat file.

    For example: 
    C:\Program Files\ibm\Domino\stdiagzip.bat
  • AIX/Linux
    /local/notesdata> sh stdiagzip.sh

    A zip file generated by the stdiagzip script is created in the data_dir/Trace directory

  • IBM i
    call QSAMETIME/STDIAGZIP servername

    A zip file generated by the stdiagzip program is created in the data_dir/trace directory

Sametime clients

The Sametime Connect log files are in the logs directory, which is located under the client workspace directory described in Locating the client workspace.