Logging and tracing on Sametime servers

The Integrated Solutions Console provides a variety of logs to collect logging messages for Sametime® servers running on the WebSphere® Application Server. System messages from the server are written to general-purpose logs such as the JVM logs and the IBM® service log.

Other logs are very specific in nature and focused on a component or activity. The general purpose logs such as the JVM logs and the IBM service log can be helpful in monitoring the health of the application server, however, the problem determination procedure for a specific component might instruct you to examine the contents of a component- or product-specific log. This section describes the log files available for WebSphere Application Server, the logs that the server and services make use of, and how you can configure and view the files.

1. The first source of information for configuration and administration problems are the general-purpose logs.
2. If you cannot solve the problems using these files, try using a trace.
3. For runtime code problems, look at the general-purpose logs first and then try running a trace with component-specific flags as required.
4. You can also use the IBM WebSphere Collector tool to gather logs and traces for IBM Customer Support. However, the tool has been deprecated and may be removed at any time. For additional information, see Gathering information with the collector tool (deprecated).

For more information about logging and tracing, go to the Monitoring and Troubleshooting documentation for distributed operating systems in the WebSphere Application Server Library.