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Sametime Web Chat Client Guide
The Web Chat Guide contains information for accessing and using the HCL Sametime Web Chat client.
Using the PWA client
You can install a PWA client to put a Sametime Web Chat client shortcut on your desktop. The shortcut allows you to access chat features from the installed app.

Sametime Web Chat Client Guide
The Web Chat Guide contains information for accessing and using the HCL Sametime Web Chat client.
- What's new
  HCL Sametime and HCL Sametime Premium 12.0.2 provides many new features, enhancements and fixes to servers and clients. Additional releases to version 12.0.2 also provides updates to the product.
- System requirements
  The system requirements knowledge articles contains the latest system requirements information.
- Keyboard shortcuts and other accessibility features
  Accessibility features help users who have a disability, such as restricted mobility or limited vision, to use information technology products successfully. HCL® strives to provide products with usable access for everyone regardless of age or ability.
- About HCL Sametime
  You can find information about the installed HCL Sametime product on the About window.
- Logging in and out
  The administrator for your organization provides you with an URL to access Sametime Web Chat. Use your log-in credentials to gain access to chat.
- Using the PWA client
  You can install a PWA client to put a Sametime Web Chat client shortcut on your desktop. The shortcut allows you to access chat features from the installed app.
- Using the home page
- How do I
  After you log in, you can exchange text chats with your chat partners and more.
- Meetings
  If you are using HCL Sametime Premium, you can start and participate in Sametime meetings.
- Chat task reference
  This reference describes how to perform common Chat tasks.
- Notices

Using the PWA client

You can install a PWA client to put a Sametime Web Chat client shortcut on your desktop. The shortcut allows you to access chat features from the installed app.

About this task

At the top of the Sametime Login window is an icon to install the PWA client. As long as the PWA is not installed, this icon is present. There is also an install PWA install prompt in the Sametime Web Chat window. The PWA install process creates a shortcut to your Sametime Web Chat client.

When the PWA is not installed and one of the following conditions is met, the PWA install prompt is displayed.

The Web Chat client is active, the install prompt is displayed every 6 hours
There is a new version of PWA available
All the time on the Web Chat log-in page

You can have multiple Sametime PWAs installed for each Sametime installation that you are using. The PWA is based on the Sametime host name.

To remove the PWA, click the menu icon (

) at the top right of the Web Chat window and select Uninstall HCL Sametime. User interface showing uninstall option

User interface showing uninstall option

Procedure

Click the PWA install icon ( ).
Click Install to continue.
After the install process completes, the Sametime logo icon is on your desktop. Click the icon to access your Sametime Web Chat client. If you are not currently logged in, enter your credentials.