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HCL Sametime® Administration Guide 12.0.1
Troubleshooting
This section provides information on troubleshooting and supporting Sametime environments.
Troubleshooting Sametime on Kubernetes
Pods in Sametime
A pod is a group of one or more containers that share storage and network resources.

HCL Sametime® Administration Guide 12.0.1
- Accessibility features for Sametime
  Accessibility features help users who have a disability, such as restricted mobility or limited vision, use information technology products successfully. HCL® strives to provide products with usable access for everyone.
- What's new
  HCL Sametime and HCL Sametime Premium 12.0.1 provide many new features, enhancements and fixes to servers and clients. Additional releases to version 12.0.1 also provides updates to the product.
- Planning
  This section describes the system requirements and server configurations needed for HCL Sametime and HCL Sametime Premium.
- Installing
  This section provides information on installing the servers for Sametime and Sametime Premium.
- Configuring
  This section provides information on configuring the HCL Sametime server. Configuration tasks are dependent on the deployment environment.
- Securing
  This section provides information on securing your HCL Sametime environments.
- Administering
  This section provides information on administering on Sametime environments.
- Troubleshooting
  This section provides information on troubleshooting and supporting Sametime environments.
  - Working with HCL support
    HCL support is available to provide technical assistance with obtaining a solution to problems with Sametime.
  - Troubleshooting Sametime on Docker
  - Troubleshooting Sametime on Kubernetes
    - Enabling Community debug in Kubernetes
    - Viewing and saving log files
      Logs track pod events. You can gather a log for a specific pod and container within a pod or for all pods.
    - Pods in Sametime
      A pod is a group of one or more containers that share storage and network resources.
    - Transferring files from a pod to a Linux shell
    - Capturing a network trace in a pod
    - Applying changes
    - Troubleshooting LDAP on the community pod
  - Troubleshooting Sametime clients
    Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting the HCL Sametime clients.
  - Resolving problems with business cards
    If business cards are not displaying user information as expected, first check the server configuration, then the client, and finally, the business cards themselves.
- Uninstalling Sametime
  In the event that Sametime must be removed, follow the procedure for the platform that Sametime is installed on.
- Migrating and Upgrading
  This section provides information on migrating data from an earlier release to Sametime 12.
- Notices

Pods in Sametime

A pod is a group of one or more containers that share storage and network resources.

The following table describes the Sametime pods and the containers in which the pod runs.

Table 1. Description of Sametime pods
Pod Name	Container	Description
Activity
App-registry
Auth	NA	Interacts with the Sametime server for SSO.
backgrounds	NA	Provides the backgrounds in meetings.
Catalog	NA	Maintains the list of meetings that belongs to a user and the the recent meetings list. Interacts with the MongoDB.
Click2call	NA	Provides the click to call interface in web chat.
Community	community, pushgateway	Performs all authentication, interacts directly with the LDAP service. Enforces policies. Interacts with MongoDB for persistent chat. Retrieves and serves business cards data.
files	files, scanner	Provides file transfer service in meetings and web chat
Jibri-web	NA	Provides a web interface to the recordings
Jitsi	prosody, jigasi, jicofo	The video bridge that streams the media to users. Jigasi container for SIP messages (integration with telephony). Jicofo (conference focus) – messages about features used in meetings, participants joining and dropping.
Lobby	NA	Runs the lobby service for meetings.
Location	NA	Used when telephony is integrated to assist users with the telephone numbers.
Mux	NA	Allows the Connect and Embedded clients in Notes to connect over port 1533. Has a svc with an IP address for users to connect.
Proxy	NA	Runs the web chat service allowing users to connect with mobile clients or web clients for chat.
Recorder	jibri, pushgateway, await-prosody	Save meeting recordings when a user records a meeting. It is also used for live streaming.
Recordings	NA	Interacts with the persistent volume to store recordings.
Video	jvb, prometheus-exporter	Interacts with STUN server.
Web	NA	Serves the web interface to the users
Webhook	NA	Interacts with telephony and click to call feature
Outlook	NA	When the Outlook add-in feature is enabled, this process interacts with the Outlook add-in.

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