Getting help and contacting support

You can access the online HCL Sametime iOS Users Guide and contact support from the Help and Support screen.

About this task

From the Help and Support screen, you can navigate to online documentation, view logs, and send logs.


  1. Tap the menu icon and tap Help and Support.
    • Tap Need Help to open the Users Guide in a browser window. You can also access other Sametime documents at the same web site.
    • Tap View Log to open the log viewer. From the View Log screen, you can refresh the log and send the log to another person.

      You must enable trace logging to capture logs. The Debug Logging setting is part of the device settings. See Managing device settings for details.

  2. Tap Close to return to the main screen.