Directory limitations

The following table describes directory limitations.

Table 1. Directory limitations
Description More information
The Address Book Provider requires mail add-in version 2.0.1 or later and a new profile.
  • To verify the add-in version, from Microsoft Outlook click File > Mail > Mail Help > About.
  • If you used an older version of the add-in previously, after version 2.0.1 is installed, you must create a new profile to use as the default profile. You need to re-create any custom layouts, favorite folders, and archive pointers.

    You can create the profile manually or automatically. To create it automatically, complete step 5c in the procedure Installing and configuring automatically. When you create the profile automatically, the name of the new profile is the old profile name followed by a number in parentheses, for example sdaryn@renovations.com(1). If you don't want to see the numeric suffix, use the Control Panel to delete the original profile before the automatic configuration.

For performance reasons, if a search term is fewer than three characters, the Address Book Provider returns no results.

On-premises customers can remove this limitation through Traveler server configuration. For more information, see the topic Corporate lookup settings in the Traveler documentation.