Home
Troubleshooting and known limitations
The following topics describe troubleshooting and known limitations for HCL Traveler for Microsoft Outlook.
HTMO Troubleshooting tips
See these tips for troubleshooting various issues with HCL Traveler for Microsoft Outlook (HTMO).

Troubleshooting and known limitations
The following topics describe troubleshooting and known limitations for HCL Traveler for Microsoft Outlook.
- HTMO Troubleshooting tips
  See these tips for troubleshooting various issues with HCL Traveler for Microsoft Outlook (HTMO).
  - Troubleshooting installation or configuration
    Use these tips to troubleshoot installation or configuration issues.
  - Troubleshooting connectivity or synchronization issues
    Use these tips to troubleshoot connectivity or synchronization issues.
  - Troubleshooting startup issues, display issues, or crashes
    Startup issues, display issues, or crashes are often caused by an incompatible video configuration.
  - Troubleshooting calendar problems
    Use these tips to troubleshoot calendar problems.
  - Troubleshooting mail attachments
    See these tips for troubleshooting issues with mail attachments.
  - Troubleshooting other problems
    Use these tips to troubleshoot miscellaneous problems not covered in other topics.
  - Importing the server certificate
    If you can't connect to your mail using HCL Traveler for Microsoft™ Outlook, and you get certificate errors when you use Microsoft Internet Explorer to connect to HCL iNotes®, use this procedure to import the server certificate to resolve the problem.
  - Troubleshooting common user issues (administrators)
    This topic describes troubleshooting tips, and offers solutions as available.
- HTMO Known limitations
  This section describes known limitations in the current release and provides workarounds if available.
- Gathering log files for Support
  This section contains instructions on gathering log files to assist HCL Traveler Support in helping you resolve server and device problems.

HTMO Troubleshooting tips

See these tips for troubleshooting various issues with HCL Traveler for Microsoft Outlook (HTMO).