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Troubleshooting and known limitations
The following topics describe troubleshooting and known limitations for HCL Traveler for Microsoft Outlook.
Gathering log files for Support
This section contains instructions on gathering log files to assist HCL Traveler Support in helping you resolve server and device problems.

Troubleshooting and known limitations
The following topics describe troubleshooting and known limitations for HCL Traveler for Microsoft Outlook.
- HTMO Troubleshooting tips
  See these tips for troubleshooting various issues with HCL Traveler for Microsoft Outlook (HTMO).
- HTMO Known limitations
  This section describes known limitations in the current release and provides workarounds if available.
- Gathering log files for Support
  This section contains instructions on gathering log files to assist HCL Traveler Support in helping you resolve server and device problems.
  - Reporting a problem with HCL Traveler for Microsoft Outlook
    If you can't resolve a problem with HCL Traveler for Microsoft Outlook, you can report it to Support.
  - Using the set_config command with HCL Traveler for Microsoft Outlook
    The HTMO protocol set_config command changes configuration properties related to logging and mail syncing for logged-in users.

Gathering log files for Support

This section contains instructions on gathering log files to assist HCL Traveler Support in helping you resolve server and device problems.