Triage
The Triage role can be filled by engineering, product, project, test, and documentation managers.
The Triage role is responsible for evaluating requests, and creating tasks for further action. Engineering, product and project managers identify release targets. Test managers determine testing efforts needed on release targets. Documentation managers identify documentation changes needed. Technical Support managers provide Support perspective for issues.
The responsibilities of the Triage role are to triage Requests and to address the issues by creating Task records.
The Triage role:
- Triages Requests.
- Identifies where a Request will be addressed, or closes the Request.
- Creates ALMTask records.
- Checks on Task status and closes as appropriate.
The Triage role may also:
- Check to see if load balancing for their team's Activities is needed.
- Load balance Activities as appropriate
- Runs reports (for example, for metrics, finding requests, and current release status).
Possible approved actions for the Triage role include the
following actions:
- ALMRequest actions: Accept, CreateTask, Delete, DuplicateComplete Import, MarkAsDuplicate, Modify, Open, QuestionOrComment ReOpen, Reject_Solution, Withdraw, WorksAsDesigned
- ALMTask actions: Activate, Complete, CreateActivity, Delete, Import, Modify, Open, QuestionOrComment, ReOpen, Activate, Complete
- ALMActivity actions: Import, Modify, Open, QuestionOrComment, ReOpen, ReadyToWaiting, Submit, WorkOn