Managing work

The work records contained in the ALMWork package provide a way of keeping track of the requests and tasks that must be addressed.

Work completes a project, and Activities ensure that work is completed. The process of managing work can be implemented by using the Request, Task, and Activity record types with parent/child relationships between these records.
Request, Task, and Activity records are used to manage work.
  • A Request describes a need and identifies where the issue was found.
  • A Request is reviewed to determine if and when it will be addressed.
  • A Task is created for the Request.
  • Activities are defined that collectively complete the Task.
  • Each Activity status is reviewed to determine the completion of the Task.
  • The completion of the Task indicates a resolution of the Request.
  • The Request is accepted or rejected, depending on whether the Task is completed satisfactorily, or not.