Clearing the browser cache before you use the HCL Compass Web client

After a HCL Compass server upgrade, notify HCL Compass Web client users to clear their browser cache, delete cookies, and temporary internet files.

About this task

After a HCL Compass Web server upgrade, HCL Compass Web client users might experience problems when they use HCL Compass from a browser. These problems can occur because the HCL Compass Web client uses cached images or data on the system where the client is installed instead of using current resources from the HCL Compass Web Server

1. Clear your browser cache, and delete cookies and temporary internet files from the browser:

   Internet Explorer

   1. From the browser Tools menu, click Internet Options.
   2. In the General tab and the Browsing history section, click Delete.
   3. Check Temporary Internet files, Cookies, and History.
   4. Click Delete.
   5. Click OK.

   Firefox

   1. From the browser Tools menu, click Clear Recent History.
   2. In the Clear All History form, check Cookies, Cache, and Browsing & Download History.

      Remove the option selections from any content that you do not want to remove.

   3. Click Clear Now.

2. After the operation completes, log on to the HCL Compass Web client.