Deprecated featureHCL Commerce Enterprise

Substituting a product in an RFQ response

You can substitute a product in your RFQ response. This task is especially useful for a made to order item. The buyer might include a made to order item in the RFQ and the seller then reviews the RFQ. The seller then substitutes the item that the buyer had for the item in the seller's catalog. The seller can substitute an order if the buyer states that the product can be substituted. Refer to the RFQ Summary page, and click category to see whether the product can be substituted.

Procedure

  1. Open HCL Commerce Accelerator
  2. Initiate the RFQ response creation process and from the Percentage Pricing on Products or Fixed Pricing on Products page, select the check box for the product you are working with. Click Respond or Change.
    The Respond to Percentage Pricing on Product or theRespond to Fixed Pricing on Product page is displayed.
  3. Select Substitute Product.
    The Catalog Entry Search page is displayed.
  4. Search the catalog to determine whether the product exists by typing any search information that you have (such as code, name, category) and click Find.
    The Product List page is displayed.
  5. Select the product to substitute and click Substitute Product.
    (If you did not find the product that you wanted, click Find to return to the Catalog Entry Search page).
    The Respond page displays, with the original request information listed first, followed by the substituted product information.
  6. Click OK if you are satisfied with your substitution, or click Substitute Product to return to the Catalog Entry Search page.
    If you clicked OK, the Percentage Pricing on Products or the Fixed Pricing on Products page is displayed.
  7. View the RFQ Response Summary page to confirm that the product is substituted.