Listing returns

Use HCL Commerce Accelerator to list returns.


  1. Open HCL Commerce Accelerator
  2. Open the Returns list:
    • Consumer direct (B2C)Click Operations > Returns.
    • B2B directClick Logistics > Returns.
  3. To work with an individual return, select the check box next to the return you want to work with and click one of the buttons on the page.
    Important: Even if all products are received for a return, the Receive button remains available until the ReturnCreditAndCloseScan scheduler command is run, closing the receive record. Thus, it is possible for more products to be recorded as received in the system than what was physically received in the fulfillment center if this command is not run.