HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
Use the HCL Commerce Accelerator to maintain online stores.
To customize what a customer can do in a store use the business relationship management system. By using this system, you can entitle customers to various aspects of a store such as what products they can purchase, the price they pay, and what payment methods a store accepts.
Managing a business account involves tasks that create and modify business accounts. The various tasks that are involved in managing a business account are performed by different roles.
Use the HCL Commerce Accelerator to change business accounts.
HCL Commerce has different advantages for business users, administrators and developers. HCL Commerce targets each of these roles with a tailored set of offerings so that each of your users can get maximum benefit.
Learn how to install and deploy HCL Commerce development environments and HCL Commerce production environments.
Before you migrate to HCL Commerce Version 9, review this information to help plan and execute your migration.
The Management Center for HCL Commerce, is a suite of tools to support store management, merchandising, and marketing tasks for business users (Sellers, Marketing Managers, Product Managers, Catalog Managers, and others).
The HCL Commerce Accelerator interface consists of several notebooks, wizards, dialogs, and lists to help you complete your tasks.
Use HCL Commerce Accelerator to maintain online stores by completing various store operations such as creating and maintaining orders and tracking store activities.
If you have the appropriate authority, you can change the HCL Commerce logon password for an HCL Commerce user or for yourself from any of these tools.
The Seller sets up store-level functions within the site. The Seller can access all menu items under the Store menu.
If customers register with the store, you can maintain their registration profiles to track information. Maintain information such as the customer's logon ID, logon password, authentication information, store account status, title, name, preferred language, or currency.
A typical order includes one or more products, billing and shipping addresses, payment details, and the total cost (including shipping charges and taxes, as applicable). Comments or price adjustments can also be included in an order.
Inventory includes anything that can be physically accounted for in a fulfillment center such as items, products, SKUs, bundles, and prebuilt kits.
Customers return products to a fulfillment center for many different reasons. Returned inventory might be reintegrated into the pool of inventory available for order, or it might be discarded. This process is called disposition.
A return is a record of a customer's request for a refund, to return merchandise, or both. The term is used whether an RMA is issued in advance of merchandise receipt or the transaction is begun at the time of merchandise receipt. You can use the return merchandise authorization (RMA) function in both available to promise (ATP) and non-ATP inventory-enabled stores.
A buyer can create a Request for Quote (RFQ), by using the HCL Commerce Accelerator, for unique variations of goods and services that are offered in a catalog. If buyers cannot find a product or category that match their needs within a catalog, they can select attributes from the personalized dictionary to precisely define the product specifications. A buyer can also create an RFQ by using the contents in their shopping cart, or add a shopping cart to an existing RFQ.
The key elements in the business relationship model include the different kinds of contracts, the various buying units, and the distinct customers who have access to your site.
HCL Commerce contracts are the foundation for determining what customers can purchase in an online store, and at what price. The contracts functions are flexible in that it can support many types of e-commerce business models and their complex business requirements. This flexibility is powerful, and an optimal contract design can minimize the amount of effort that is required to manage business accounts and contracts. As well, an optimal design can minimize the amount of system resources that are required and thus enhance system performance.
To create a business account, use the Business Relationship Management tools in HCL Commerce Accelerator. The seller administrator creates a buyer organization by using the Organization Administration Console before a new business account can be created. Ensure that at least one person who is associated with the buyer organization is a registered customer (a contact at the buyer organization is required).
Use the HCL Commerce Accelerator to view contracts for a business account.
Use HCL Commerce Accelerator to delete business accounts.
Use the HCL Commerce Accelerator to add a purchase order to an existing business account.
Use HCL Commerce Accelerator to change details about an existing purchase order that is associated with a business account.
Use the HCL Commerce Accelerator to delete a purchase order that is already associated with a business account.
Use the HCL Commerce Accelerator to view orders for a business account.
Use the HCL Commerce Accelerator to view a business account summary.
Use the HCL Commerce Accelerator to change the shipping charges for a business account.
Use the HCL Commerce Accelerator to find business accounts.
You can use the Catalog Filter.
Contracts enable a customer organization or a customer group to purchase products from a store at a specified price for a specified time under specific conditions.
You can filter the catalog to a specific set of users and exclude any products in the master catalog that you do not want to sell at your store. Use the Catalog Filter on B2B contracts and hosting contracts.
HCL Customer Service for HCL Commerce provides customer service enhancements that enable a customer service representative (CSR) to resolve common issues and capture orders. These capabilities are built into the HCL Commerce Aurora storefront and enable a CSR to complete key tasks on behalf of a guest and registered customers for both B2B and B2C stores. Customer Service for HCL Commerce is offered for both Professional and Enterprise editions.
Topics in the Integrating category highlight the tasks that are commonly performed for using HCL Commerce in combination with other products.
Topics in the Administering category highlight tasks that are typically performed by the Site Administrator, to support daily operations of the HCL Commerce site.
The topics in the Customizing section describe tasks performed by an application developer to customize HCL Commerce.
HCL Commerce provides many tutorials to help you customize and understand your HCL Commerce instance and stores.
Topics in the Samples category highlight the various samples that are provided with HCL Commerce.
The following section describes how you can leverage HCL Commerce features and functionality to help your site be compliant with different privacy and security standards.
These topics describe the security features of HCL Commerce and how to configure these features.
Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of HCL Commerce site performance.
Topics in the Troubleshooting section highlight common issues that are encountered with HCL Commerce, and how they can be addressed or mitigated.
Topics in the Reference section contain all of the HCL Commerce reference documentation.
