Canceling an order

A customer can call a Customer Service Representative (CSR) and request to cancel an order. The CSR then performs the cancel order function. A customer who wants to cancel an order before it is submitted can invoke the OrderCancelCmd command.


  1. Open HCL Commerce Accelerator
  2. Find the order that you want to work with.
  3. Select the check box next to the order and click Cancel Order.
    In the Comments scroll box, use the default text that is provided, or type another reason for canceling the order (for example, the customer decides to go against the purchase).
  4. If payments are deposited for order items that are contained in the order to be canceled, then select the Perform payment refund check box.
    This action ensures that payments are refunded for the canceled order items, and that the cancellation completes properly.
  5. To email this comment to customers, select the Send this comment to the customer check box.
    The E-mail address field is displayed. By default, this field is populated with the email address specified during registration. To change the default email address, enter the new email address in the E-mail address field.
  6. Click OK to change the status of the order to canceled.
    If you selected the comment option, the comment is sent to the customer.