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HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
Operating
Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
Management Center for HCL Commerce
The Management Center for HCL Commerce, is a suite of tools to support store management, merchandising, and marketing tasks for business users (Sellers, Marketing Managers, Product Managers, Catalog Managers, and others).
Catalog Filter and Pricing tool
Use the Catalog Filter and Pricing tool in Management Center to create and manage catalog filters, price lists, and price rules. Sellers, Sales Managers, and Account Representatives can use the tool's flexible features to implement catalog filtering and pricing strategies that meet the site's business needs over time.
Managing catalog filters
Catalog filters can be managed by Sales Managers, Account Representatives, and Seller Administrators.
Catalog filter uploads
You can upload catalog filter data using the Catalog Filter and Pricing tool. For example, if your company maintains catalog filter data in a spreadsheet, you can upload the data from the spreadsheet to the HCL Commerce database. The Catalog Filter Upload feature uses the Data Load utility, but it provides a user interface that makes the upload process easier.
File format for uploading catalog filter data
The load file that you use to upload catalog filters must follow a specific format so that the data loads correctly into the HCL Commerce database. A sample CSV file is provided.

Documentation
HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
- Getting started
  HCL Commerce has different advantages for business users, administrators and developers. HCL Commerce targets each of these roles with a tailored set of offerings so that each of your users can get maximum benefit.
- Installing and deploying
  Learn how to install and deploy HCL Commerce development environments and HCL Commerce production environments.
- Migrating
  Before you migrate to HCL Commerce Version 9, review this information to help plan and execute your migration.
- Operating
  Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
  - Management Center for HCL Commerce
    The Management Center for HCL Commerce, is a suite of tools to support store management, merchandising, and marketing tasks for business users (Sellers, Marketing Managers, Product Managers, Catalog Managers, and others).
    - Management Center keyboard shortcuts
      Use the Management Center keyboard shortcuts to access user interface functions or complete tasks, using a single key or combination of keys.
    - Working in extended site stores in Management Center
      If your company operates an extended site, you can perform certain tasks directly from your extended site store within Management Center.
    - Manage content externally for use in Management Center
      If content management capabilities other than the functionality that is provided by default with HCL Commerce is required, HCL Commerce can be integrated with IBM Web Content Manager. If HCL Commerce is integrated with IBM Web Content Manager, you can use content from IBM Web Content Manager content libraries with Management Center objects.
    - Management Center user interface
      The Management Center user interface provides a usable, intuitive, and efficient way to complete your business tasks.
    - Using the Management Center
      The starting point for all Management Center tasks is to open the tooling. Afterward, you can use several methods to complete a task: by selecting menu options, by clicking toolbar buttons, by right-clicking and selecting menus, or by keyboard shortcuts.
    - Catalogs tool
      Use the Catalogs tool in Management Center to manage catalogs, categories, catalog entries, merchandising associations, product attributes, and attachments in your store. The Catalogs tool lets business users create, and manage online catalogs. Catalogs provide a way of organizing the products that you want to sell. You define catalog data in groups of categories and products. Catalog data contains descriptions and pricing information for products and services.
    - Marketing tool
      Use the Marketing tool in Management Center to create and manage marketing campaigns and other store content, excluding catalog content. You can use the extensive precision marketing features in the tool to deliver targeted marketing messages to customers.
    - Promotions tool
      Use the Promotions tool in Management Center to create and manage promotions that support the marketing campaigns for your site.
    - Attachments tool
      As a Product Manager, Marketing Manager, or Category Manager, you can use the Attachments tool to manage URLs that point to marketing image files, catalog image files, PDF documents, and multimedia files that you use in marketing campaigns.
    - Catalog Filter and Pricing tool
      Use the Catalog Filter and Pricing tool in Management Center to create and manage catalog filters, price lists, and price rules. Sellers, Sales Managers, and Account Representatives can use the tool's flexible features to implement catalog filtering and pricing strategies that meet the site's business needs over time.
      - Catalog filtering
        Set up catalog filters to entitle your customers to a subset of your catalog. Catalog filters can also be used as one of the price rule conditions when you are determining prices for the set of catalog entries your customers are entitled to.
      - Catalog filter assignment and contracts
        To entitle different customers to a subset of your catalog on the storefront, you assign a catalog filter to a contract using HCL Commerce Accelerator. This requirement applies to all business models (B2B, B2C, and extended sites). As a result, customers shopping under the contract are entitled to see and purchase only the set of catalog entries defined in the catalog filter.
      - Attribute dictionary attribute and property conditions in catalog filters
        When you include or exclude categories in your catalog filter, you can specify which catalog entry properties or attributes to include or exclude. To include or exclude categories, define conditions on the categories in the catalog filter. A condition can contain attribute dictionary attributes or catalog entry properties.
      - Scenarios for creating catalog filters
        The following scenarios show you how to create catalog filters by specifying categories, catalog entries, catalog entry properties, and attribute dictionary attributes.
      - Scenarios for using catalog filters
        By reviewing different business scenarios for using catalog filters, you can learn more about catalog filter assignment strategies.
      - Managing catalog filters
        Catalog filters can be managed by Sales Managers, Account Representatives, and Seller Administrators.
        Using catalog filters
        By creating catalog filters and assigning them to contracts, you can entitle subsets of your catalog to your customers. You can also use catalog filters in price rules to set pricing for different subsets of your catalog.
        Catalog filter uploads
        You can upload catalog filter data using the Catalog Filter and Pricing tool. For example, if your company maintains catalog filter data in a spreadsheet, you can upload the data from the spreadsheet to the HCL Commerce database. The Catalog Filter Upload feature uses the Data Load utility, but it provides a user interface that makes the upload process easier.
        File format for uploading catalog filter data
        The load file that you use to upload catalog filters must follow a specific format so that the data loads correctly into the HCL Commerce database. A sample CSV file is provided.
        Creating catalog filter data in CSV format
        In a spreadsheet editor, you can create the catalog filter data that you want to upload in CSV format. The easiest way to create this data is to download a sample CSV file to use as a starting point.
        Uploading catalog filter data
        Use the Catalog Filter Upload feature in Management Center to upload catalog filter data in your CSV file or compressed file (.zip) into the database.
        Deleting catalog filters
        You can delete a catalog filter if you no longer need it.
        Viewing catalog filters
        You can view all catalog filter for a store.
      - Managing price lists
        A pricing manager creates and manages the price lists that are used for storefront pricing.
      - Managing price rules
        A pricing manager creates and manages the price rules that are used for storefront pricing.
    - Installments tool
      Use the Installments tool in Management Center to create and manage installment rules that support the payment methods for your site.
    - Commerce Composer tool
      Create pages and build layouts for your store directly in Management Center without involving IT by using the Commerce Composer tool. Take advantage of the tool's page design and management functions to improve your productivity and give you more control over the customer experience.
    - Store Management tool
      As a Seller, Site Administrator, or Channel Manager, you can use the Store Management tool in Management Center to manage your stores. The Store Management tool in Management Center replaces all of the store management features in HCL Commerce Accelerator, except store creation and the ability to suspend and resume stores.
    - Workspace Management tool
      The Workspace Management tool is a graphical user interface tool that is used to manage workspaces and workspace-related activities. It provides a single view across all workspaces and all tasks in the workspaces where managers can see how work is progressing.
    - Previewing a store
      Preview your store to ensure that changes made in Management Center show up in your store as expected. You can use store preview in production, authoring, and staging environments.You can use store preview within the authoring instances for any of your environments. Do not use store preview within the live instance of your HCL Commerce on Cloud environments.
    - Management Center frequently asked questions (FAQ)
      Find answers to some of the most frequently asked questions about the Management Center.
    - Management Center Troubleshooting
      If you encounter issues with the Management Center that are not related to any specific tool, review this troubleshooting topic to solve common problems.
  - HCL Commerce Accelerator
    Use the HCL Commerce Accelerator to maintain online stores.
  - HCL Customer Service for HCL Commerce JSP stores
    HCL Customer Service for HCL Commerce provides customer service enhancements that enable a customer service representative (CSR) to resolve common issues and capture orders. These capabilities are built into the HCL Commerce Aurora storefront and enable a CSR to complete key tasks on behalf of a guest and registered customers for both B2B and B2C stores. Customer Service for HCL Commerce is offered for both Professional and Enterprise editions.
- Integrating
  Topics in the Integrating category highlight the tasks that are commonly performed for using HCL Commerce in combination with other products.
- Administering
  Topics in the Administering category highlight tasks that are typically performed by the Site Administrator, to support daily operations of the HCL Commerce site.
- Customizing
  The topics in the Customizing section describe tasks performed by an application developer to customize HCL Commerce.
- Tutorials
  HCL Commerce provides many tutorials to help you customize and understand your HCL Commerce instance and stores.
- Samples
  Topics in the Samples category highlight the various samples that are provided with HCL Commerce.
- Compliance
  The following section describes how you can leverage HCL Commerce features and functionality to help your site be compliant with different privacy and security standards.
- Securing
  These topics describe the security features of HCL Commerce and how to configure these features.
- Performance
  Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of HCL Commerce site performance.
- Troubleshooting
  Topics in the Troubleshooting section highlight common issues that are encountered with HCL Commerce, and how they can be addressed or mitigated.
- Reference
  Topics in the Reference section contain all of the HCL Commerce reference documentation.

HCL Commerce Enterprise

File format for uploading catalog filter data

The load file that you use to upload catalog filters must follow a specific format so that the data loads correctly into the HCL Commerce database. A sample CSV file is provided.

The following screen capture shows the data that is contained in a sample CSV file for catalog filter data (note that the image is split into two rows to fit on this page):
Sample Catalog Filter CSV data

Sample Catalog Filter CSV data

In the CSV file:

The first row must contain the keyword that corresponds to the catalog filter business object type to upload.
The second row must contain the column headings.
The remaining rows contain catalog filter data.

The keyword and column headings are case-sensitive.

Catalog filter business object column definition

The following table lists the catalog filter business object types

Note: The sample CSV files do not include all the available columns for the catalog filter business object types. For a complete list of the available columns for the catalog filter business object types, see Catalog filter object input file definitions.


To upload ...	CSV keyword	Sample CSV file
Catalog filter name, description, and identifier	CatalogFilter	CatalogFilter.csv
Catalog entry inclusion and exclusion selection for an existing catalog filter	CatalogFilterCatentry	CatalogFilterCatentry.csv
Category inclusion and exclusion selection for an existing catalog filter	CatalogFilterCategory	CatalogFilterCategory.csv
Condition groups for an existing catalog filter	CatalogFilterConditionGroup	CatalogFilterConditionGroup.csv
Attribute dictionary attribute and property conditions and condition values for an existing catalog filter	CatalogFilterCondition	CatalogFilterCondition.csv