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HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
Getting started
HCL Commerce has different advantages for business users, administrators and developers. HCL Commerce targets each of these roles with a tailored set of offerings so that each of your users can get maximum benefit.
… Business users
HCL Commerce provides a fully integrated set of business user tools for store management, merchandising, and marketing tasks including management of catalogs, promotions, campaigns, prices, page layouts, and stores. Sales personnel can dynamically manage search term associations and merchandising rules from the Management Center. HCL Commerce provides tools to help you promote items, categories, or manufacturers that are relevant to particular customers.

Documentation
HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
- Getting started
  HCL Commerce has different advantages for business users, administrators and developers. HCL Commerce targets each of these roles with a tailored set of offerings so that each of your users can get maximum benefit.
  - … Developers
    Read this section first to get started with HCL Commerce as a developer.
  - … Administrators
    Read this section first to get started with HCL Commerce as an administrator. There are two types of administrators: Site administrator, and Administrator.
  - … Business users
    HCL Commerce provides a fully integrated set of business user tools for store management, merchandising, and marketing tasks including management of catalogs, promotions, campaigns, prices, page layouts, and stores. Sales personnel can dynamically manage search term associations and merchandising rules from the Management Center. HCL Commerce provides tools to help you promote items, categories, or manufacturers that are relevant to particular customers.
- Installing and deploying
  Learn how to install and deploy HCL Commerce development environments and HCL Commerce production environments.
- Migrating
  Before you migrate to HCL Commerce Version 9, review this information to help plan and execute your migration.
- Operating
  Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
- Integrating
  Topics in the Integrating category highlight the tasks that are commonly performed for using HCL Commerce in combination with other products.
- Administering
  Topics in the Administering category highlight tasks that are typically performed by the Site Administrator, to support daily operations of the HCL Commerce site.
- Customizing
  The topics in the Customizing section describe tasks performed by an application developer to customize HCL Commerce.
- Tutorials
  HCL Commerce provides many tutorials to help you customize and understand your HCL Commerce instance and stores.
- Samples
  Topics in the Samples category highlight the various samples that are provided with HCL Commerce.
- Compliance
  The following section describes how you can leverage HCL Commerce features and functionality to help your site be compliant with different privacy and security standards.
- Securing
  These topics describe the security features of HCL Commerce and how to configure these features.
- Performance
  Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of HCL Commerce site performance.
- Troubleshooting
  Topics in the Troubleshooting section highlight common issues that are encountered with HCL Commerce, and how they can be addressed or mitigated.
- Reference
  Topics in the Reference section contain all of the HCL Commerce reference documentation.

Getting started for business users

HCL Commerce provides a fully integrated set of business user tools for store management, merchandising, and marketing tasks including management of catalogs, promotions, campaigns, prices, page layouts, and stores. Sales personnel can dynamically manage search term associations and merchandising rules from the Management Center. HCL Commerce provides tools to help you promote items, categories, or manufacturers that are relevant to particular customers.

Read topics specific to your tasks.
Assist customers on the store
HCL Customer Service for HCL Commerce JSP stores
HCL Customer Service for Digital Commerce provides customer service enhancements that enable a customer service representative (CSR) to resolve common issues and capture orders. These capabilities are built into the storefront and enable a CSR to complete key tasks on behalf of a guest and registered customers.