Enabling HCL Customer Service for HCL Commerce

HCL Customer Service for HCL Commerce is enabled by default in the Aurora B2C and Aurora B2B stores. You can enable and disable it by using the Store Management tool in Management Center.

Procedure

  1. Open the Store Management tool.
  2. In the explorer view, click Stores.
  3. Right-click the store in which you want to enable HCL Customer Service for HCL Commerce. Then, click Open. The available store functions for the store are displayed in separate tabs beside the Store Properties tab. Click the Configurations tab.
  4. Select the HCL Customer Service for HCL Commerce check box. Click Save. Then, click Close.
  5. If your store uses the cachespec.xml file for configuring cacheable objects, you must add the cache entry for HCL Customer Service for HCL Commerce.
    1. Open your cachespec.xml file for editing. This file can be found in the WC_eardir\Stores.war\WEB-INF\ directory.
    2. Add the following code to the file:
      <component id="DC_isOnBehalfOf" type="attribute">    
          <required>false</required>
      </component>

What to do next

If you enabled HCL Customer Service for HCL Commerce, you must grant the necessary user roles before a Customer Service Representative can begin working with this function. For more information about the user roles for HCL Customer Service for HCL Commerce, see Granting user roles for HCL Customer Service for HCL Commerce.