Order locks

An order lock prevents multiple users from editing an order at the same time.

When the first user starts to edit an order, the order is locked. If other users try to edit that same order, they receive a message to indicate that they cannot edit the order. For example: Order 188,001 is not locked by you. Some other user may have taken over the lock. When the first user finishes editing the order, the lock is released. The following scenario shows how the order lock feature is commonly used:

  1. CSR A logs on to the HCL Commerce Accelerator and edits an order.
  2. CSR B logs on to the HCL Commerce Accelerator and tries to edit the order that CSR A is currently editing. The following message is displayed: This order may be currently edited by other user. Do you want to process it anyway?
  3. CSR B clicks OK and edits the order.
  4. CSR A finishes editing the order and submits the order. The following message is displayed: Order order_id is locked. Access is denied.