Troubleshooting: Scrolling in coshopping chat

The Coshopping chat window will not scroll content effectively when click and dragging the scrollbar.

Problem

When shoppers open the chat feature during a coshopping session, the chat messages that display do not scroll effectively when a shopper clicks and drags the scrollbar.

Solution

This problem occurs because the coshopping chat feature is created using a dojo.dnd.Movable tag. When creating a dojo.dnd.Movable on a div tag with a fixed height and overflow set to scroll, clicking and dragging the scrollbar moves the entire div. Clicking and dragging the scrollbar will not scroll the chat content in a readable manner. To scroll the chat content click the scroll up and scroll down icons on the scrollbar.

For more information, see dojo toolkit ticket for creating dojo.dnd.Moveable on divs with scroll bars.