Customer service representative groups

Member groups of type customer service representative group are intended for defining teams of customer service representatives, which in turn can have customer territory groups or WebSphere Commerce EnterpriseB2B directcustomer accounts assigned to them. Customer service representative groups can comprise Customer Service Representatives, Customer Service Supervisors, and Sellers only, who can be included and excluded explicitly. Customer service representative groups can be administered by Seller Administrators and Site Administrators only.

Customer service representative groups are only used to control how ticklers are assigned in the IBM Sales Center for WebSphere Commerce. Typically these groups will be used to assign customers from a specific geography to a specific customer service representative team. To do so, you would create a member group (a customer territory group) based on customer information, and assign the customer territory group to the customer service representative group.