Remotely installed targets cannot contact the server

Symptom
Remotely installed targets cannot contact the server.
Causes
The URL property in the trc.properties file does not contain the correct web address for the BigFix® Remote Control server.
Solution

It is important to make sure that the URL property in the trc.properties file contains the correct web address for the BigFix® Remote Control server as this property is used when targets contact the server and for determining the server to use during a remote target installation. If the URL property value is not correct the remote targets will not be able to contact the server successfully. Edit the trc.properties file and make sure that the correct value is set.

Note: If the IP address of the BigFix® Remote Control server changes at any time this is not reflected in the BigFix® Remote Control application, therefore it is important to make sure that the URL property in trc.properties is updated and the server restarted as the targets will try to contact the old IP address till the change to the property is made.