Login failure
- Login failure when there is no LDAP/AD authentication
-
- Verify that the database is up and confirm that the application
can connect to it. If there is a connection issue, this is logged
in the trc.log file
This file can be found in the BigFix® Remote Control server installation directory, specified at installation. For details, see the BigFix® Remote Control Installation Guide .
- Restart the database, then restart the BigFix® Remote Control server service
- Verify that the database is up and confirm that the application
can connect to it. If there is a connection issue, this is logged
in the trc.log file
- Login failure when LDAP /AD authentication is enabled
- Verify that the BigFix® Remote
Control admin
account can log on locally . If the admin user can logon locally then
there may be a connectivity problem between BigFix® Remote
Control and
LDAP. Again the trc.log file can be accessed
to see what errors have occurred. Note: The default admin userid within the BigFix® Remote Control Application will always authenticate against the BigFix® Remote Control database regardless of whether LDAP authentication is enabled.