Remote Control V9.1.4

The BigFix® Remote Control system includes the following main components:

BigFix® Remote Control Targets
They are installed on every computer that you want to control remotely with BigFix® Remote Control. They listen for connection requests coming from the controller, and can be used also to start a remote control session over the internet, using the broker. BigFix® Remote Control target can run under Windows, Linux , macOS and Solaris operating systems.
BigFix® Remote Control Controller
It can be installed using the Fixlet or installer provided for use in peer-to-peer sessions, or it can be launched also in context from the remote control server or the BigFix® console. In all instances, the controller can be used to allow the user to control a remote machine where the remote control target is installed. It delivers an interface to several actions, available to the controller user, like remote control, guidance, chat, file transfer, collaboration, and many more. BigFix® Remote Control controller supports JRE versions: Oracle 8 or IBM® 8.
BigFix® Remote Control Server
It is a web application that manages all the deployed targets that are configured to be in managed mode and to point to the BigFix® Remote Control Server's URL. It is a web application that can be deployed on an existing WebSphere server, or installed through the installer package along with an embedded version of WebSphere. Listens for HTTP or HTTPS connections by default, on ports 80 and 443 when installing the embedded WebSphere option, or 9080 and 9443 when deploying on top of an existing WebSphere server. The server requires a database server: embedded Derby, only for proof of concept deployments, DB2, SQL Server and Oracle are the supported options. Additionally, it can also be configured to synchronize and authenticate user and group data from an LDAPv3 server, like Active Directory or TDS. This deployment scenario has the same networking characteristics as peer to peer therefore, direct TCP connectivity is required between all the controllers and all the targets. However, the BigFix® Remote Control server provides a method of centralized, and finer, policy control, where targets can have different policies depending on who is the user trying to start the remote control session. The Server also provides for centralized audit and storage of full session automatic recordings. In this scenario, the controller is not a standalone application but is launched as a Java Web Start application from the BigFix® Remote Control server's web interface to start the remote control session.
Note: Peer to peer and managed are not exclusive modes, but the BigFix® Remote Control target can be configured to be strictly managed, to fail back to peer to peer when the server is not reachable or be able to accept both peer to peer and managed remote control sessions.

The following components can be used only in managed mode:

BigFix® Remote Control CLI tools
They are always installed as part of the target component but you can also install them separately. The CLI provides command line tools to:
  • Script or integrate the launch of managed remote control sessions.
  • Run remote commands on machines with the managed target installed.
BigFix® Remote Control Gateway
It is a service that is installed in machines in secure network boundaries, where there is strict control of traffic flows between the secure networks. For example, the firewall at the boundary will only allow traffic between a pair of specific IP address and ports. In these scenarios, a network of gateways can be deployed to route and tunnel the remote control traffic from the controller that is sitting in a particular network zone to the target which is in a different network zone. The gateway is a native service that can be installed on a Windows or Linux machine. It does not have a default listening port, although 8881 is a usual choice, and can be configured for multiple incoming listening ports and outgoing connections.
BigFix® Remote Control Broker
It is a service that is installed in machines typically in a DMZ so that machines out of the enterprise network, in an Internet cafe or at home, can reach it. The BigFix® Remote Control broker receives inbound connections from the controller and the target and tunnels the remote control session data between these two components. The broker is a native service that can be installed on a Windows or a Linux machine. It does not have a default listening port, but 443 is a recommended option because usually this port is open for outbound connections and has fewer issues with content filtering than, for example, 80 would have.