Requesting temporary access at session start

About this task

To start a remote control session with a target that you do not have permission to access, use the request access option on the create new session screen. This option is available only if the trc.ticket.allow.access property is enabled. This property is set in the trc.properties file by an administrator. For details about editing the properties files, see the IBM® BigFix® Remote Control Administrator's Guide.
Note: If the property is not enabled, the request access option is not displayed.

To request temporary access to a target from the Create new session screen complete the following steps:

Procedure

  1. Select the target.
  2. Click Start session.
  3. Click Request Access on the Create new session screen.
  4. Enter the required information for the access request.
    For more details, see Requesting temporary access to targets.
  5. Click Submit.

Results

Your request is sent to an administrator who decides whether to allow you temporary access to the selected targets. An email is returned notifying you of the outcome of the request. If your request is granted you can access the selected targets within the specified dates and times. If your request is denied you cannot access to the selected targets.