Installation
The CPM for Mac installer writes install logs to the following file:
/var/log/TrendMicro/TMMPMInstallResult.log The log typically includes the installation start and finish time, current status, and any error codes encountered. If the status upon completion is not 5 or 6, an error occurred.
Installation Status Codes
- 0
- Preparing Installation
- 1
- Installing CPM for Mac Component
- 2
- Upgrading CPM for Mac Component
- 3
- Installing iCore Component
- 4
- Upgrading iCore Component 5 Done
- 5
- Done
- 6
- Done But Need Reboot
- 7
- Installing BF-AU-Server Component
- 8
- Upgrading BF-AU-Server Component
Installation Error Codes
- 0
- Installation was successful
- 1
- Incorrect platform detected
- 2
- Package extraction was unsuccessful
- 3
- Insufficient disk space
- 4
- Administrator privilege required
- 5
- A later version of Core Protection Module for Mac exists
- 6
- Computer restart required before installation/migration
- 7
- Unable to start Core Protection Module for Mac service(s)
- 8
- Unable to stop Core Protection Module for Mac service(s)
- 9
- Installation time out occurred
- 10
- Another installer package is running
- 11
- Command line time out argument is invalid
- 12
- File copy process was unsuccessful
- 13
- Unknown error
- 14
- Another Trend Micro antivirus product is installed
- 15
- Another third-party antivirus product is installed
- 16
- Uninstallation was unsuccessful