Contact Trend Micro

Work with Trend Micro contacts and support resources to optimize CPM for Mac performance. Find assistance for any technical support questions you might have.

Contact Technical Support

Trend Micro provides technical support, pattern downloads, and program updates for one year to all registered users, after which you must purchase renewal maintenance. If you need help or have a question, feel free to contact us. We also welcome your comments.
In the United States, you can reach the Trend Micro representatives by phone, fax, or email:
  • Trend Micro, Inc. 10101 North De Anza Blvd., Cupertino, CA 95014
  • Toll free: +1 (800) 228-5651 (sales)
  • Voice: +1 (408) 257-1500 (main)
  • Fax: +1 (408) 257-2003
  • Web address: http://www.trendmicro.com
  • Email: support@trendmicro.com

Speed Up Your Support Call

When you contact Trend Micro, to speed up your problem resolution, ensure that you have the following details available:
  • Operating System and Service Pack version.
  • Network type.
  • Computer brand, model, and any additional hardware connected to your computer.
  • Browser version.
  • Amount of memory and free hard disk space on your computer.
  • Detailed description of the install environment.
  • Exact text of any error message given.
  • Steps to reproduce the problem.

Documentation Feedback

Trend Micro always seeks to improve its documentation. If you have questions, comments, or suggestions about this document, or any Trend Micro document, go to the following site: http://www.trendmicro.com/download/documentation/rating.asp

Knowledge Base

The Trend Micro Knowledge Base is a 24 x 7 online resource that contains thousands of do-it-yourself technical support procedures for Trend Micro products. Use the Knowledge Base, for example, if you are getting an error message and want to find out what to do. New solutions are added daily.

Also available in the Knowledge Base are product FAQs, important tips, preventive antivirus advice, and regional contact information for support and sales. The Knowledge Base can be accessed by all Trend Micro customers and anyone using an evaluation version of a product. Visit: http://esupport.trendmicro.com/. If you can't find an answer to a particular question, the Knowledge Base includes a service you can use to submit your question by email. Response time is typically 24 hours or less.

TrendLabs

Trend Micro TrendLabs is a global network of antivirus research and product support centers that provide continuous, 24 x 7 coverage to Trend Micro customers worldwide. Staffed by a team of more than 250 engineers and skilled support personnel, the TrendLabs dedicated service centers ensure rapid response to any virus outbreak or urgent customer support issue.

The TrendLabs modern headquarters earned ISO 9002 certification for its quality management procedures in 2000. TrendLabs is one of the first antivirus research and support facilities to be so accredited. Trend Micro believes that TrendLabs is the leading service and support team in the antivirus industry. For more information about TrendLabs, visit: http://us.trendmicro.com/us/about/company/trendlabs/.

Security Information Center

Comprehensive security information is available at the Trend Micro website: http://www.trendmicro.com/vinfo/:
  • List of viruses and malicious mobile code currently "in the wild," or active.
  • Computer virus hoaxes.
  • Internet threat advisories.
  • Virus weekly report.
  • Virus Encyclopedia, which includes a comprehensive list of names and symptoms for known viruses and malicious mobile code.
  • Glossary of terms.