Debug Logs
- TrendMirrorScript
logs:
%ProgramFiles%\BigFix Enterprise\TrendMirrorScript\logs
- CPM AU Server logs:
%ProgramFiles%\Trend Micro\Core
- BigFix Client
logs
/Library/Application Support/BigFix/BES Agent/__BESData/ __Global/Logs/
- CPM for Mac Client logs:
/var/log/TrendMicro/
Component Installation Debug Logs (CPM Server)
Use these logs track down CPM server installation issues.
Directory = %WINDOWS%
CPMInstallResult.log
CPMMsrvInstall.log
ClnExtor.log
CPMsrvISSetup.log
Component Installation Debug Logs (CPM for Mac Client)
Use these logs to track down CPM for Mac client installation issues.
\var\log\TrendMicro\TMMPMInstallResult.log
\tmp\TrendMicroMPMInstaller.log
Log file names followed by an asterisk (*) also serve as CPM for Mac Client upgrade debug logs. All logs files can be collected by the Core Protection Module for Mac - Execute CPM Case Diagnostic Tool (CDT) Task.
Enabling Debugging on the CPM for Mac Client
- While logged in as a “root" permission user, open the terminal.
- Change location to the directory:
/Library/Application Support/ TrendMicro/MPM/
- Run the script:
CaseDiagnosticTool AllOn
- Reproduce the issue.
- Run the script:
CaseDiagnosticTool off
- Use the root permission level to run:
CaseDiagnosticTool collect
The file is created on the desktop with the following naming convention:TMMPMLogCollect.<datetime>.tar.bz2
- Send the compressed file to Trend Micro Technical Support:
.tar.bz2
Tip: Administrators can use the Core Protection Module for Mac - Execute CPM
Case Diagnostic Tool (CDT) Task to perform steps 6 and 7 automatically. This process
creates the compressed
.tar.bz2
file in the directory:
/Library/Application Support/TrendMicro/MPM/CDTData
and uploads the file to
the BigFix server.Web Reputation Logs on the CPM for Mac Client
The Web Reputation log directory:
/var/log/TrendMicro/MPM
The log file
that contains the Web Reputation information: wtp.log