Introduction

This module covers the procedure for configuring internal and external knowledge repositories for knowledge consumption using BigFix Runbook AI.

This module covers the procedure for configuring internal and external knowledge repositories for knowledge consumption. It helps all different types of users in performing knowledge search and analysis to reduce MTTR for issues. BigFix Runbook AI helps in exploring multiple data repositories and presenting relevant knowledge articles based on the ticket descriptions or the user search queries for further consumption.

Let’s begin with the Configuration of Collections for Knowledge Search.