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Runbook AI (Add-on)
The Runbook AI (Add-on) is designed for both BigFix Runbook AI administrators and end users who are working towards the resolution of IT support tickets. Its primary purpose is to help BigFix administrators to easily monitor the health of their servers and initiate well-informed recovery actions with specialized Runbooks AI.
Fixlet Repository Guide
This document provides detailed list of out-of-box fixlets available within BigFix Runbook AI. This information is intended for administrators and users authorized for configuring use cases / fixlets within BigFix Runbook AI, which works in conjunction with HCL Bigfix engine.
Onboarding of Fixlets on Bigfix Instance
This section covers onboarding reusable and out of the box fixlets on a Bigfix instance.
Prerequisites
Before onboarding fixlets, the prerequisites include installing Bigfix application server version "10.0.8.37", configuring the Bigfix plugin service and REST API, and ensuring the REST API URL is reachable from the BigFix Runbook AI server.

Runbook AI (Add-on)
The Runbook AI (Add-on) is designed for both BigFix Runbook AI administrators and end users who are working towards the resolution of IT support tickets. Its primary purpose is to help BigFix administrators to easily monitor the health of their servers and initiate well-informed recovery actions with specialized Runbooks AI.
- Introduction
  This guide provides you with an overview of BigFix Runbook AI and its features and benefits. It also provides an architectural overview and talks about various configurations and end user activities in brief.
- Pre-requisites guide
  This guide provides instructions to install the prerequisites required for BigFix Runbook AI. This includes the installation of MongoDB and Solr for both HA (High Availability) and non-HA modes as well as generation of certificates for authentication and authorization purposes.
- Installation Guide
  This guide provides instructions to install BigFix Runbook AI. It includes the pre-installation and the installation procedures for BigFix Runbook AI. This guide also provides summary material about additional servers and optional post- installations and references to the other documents for detailed information.
- Configuration Guide
  This guide instructs on how to install and configure BigFix Runbook AI. These instructions also include the configuration procedures for the product.
- User Guide
  This guide introduces you to the key concepts of BigFix Runbook AI and describes how to use the product. It provides an overview of the end-user interface and instructions to perform different tasks. This guide is intended for the BigFix Runbook AI end-users working towards resolution of IT support tickets.
- API Guide
  BigFix Runbook AI API guide provides documentation and instructions on how to use its application programming interface (API), including details on the functions, parameters, and endpoints available for developers to interact with the API.
- Fixlet Repository Guide
  This document provides detailed list of out-of-box fixlets available within BigFix Runbook AI. This information is intended for administrators and users authorized for configuring use cases / fixlets within BigFix Runbook AI, which works in conjunction with HCL Bigfix engine.
  - BigFix Runbook AI Overview
    BigFix Runbook AI is an Intelligent Runbook Automation product that uses AI, ML, and NLP to automate IT Operations tasks and provide automated remediation. It reduces costs, mitigates risks, improves efficiency, and offers quick implementation with reusable runbooks.
  - Fixlet Repository
    This section lists the out-of-the-box fixlets available in BigFix Runbook AI, categorized into Linux Server Management, Windows Server Management, Active Directory, and Database Management.
  - Onboarding of Fixlets on Bigfix Instance
    This section covers onboarding reusable and out of the box fixlets on a Bigfix instance.
    - Prerequisites
      Before onboarding fixlets, the prerequisites include installing Bigfix application server version "10.0.8.37", configuring the Bigfix plugin service and REST API, and ensuring the REST API URL is reachable from the BigFix Runbook AI server.
    - Creation of Bigfix Operator
      This section explains the steps to create a Bigfix Operator on the console, including providing a username and password, setting permissions, selecting options, and subscribing computers.
    - Creation of Bigfix Custom Site
      This section explains how to create a custom site on BigFix. It provides step-by-step instructions for creating the site and includes screenshots for reference.
    - Importing Bigfix Fixlets
      This section explains how users can import reusable and out of the box fixlets on a Bigfix instance. It provides steps on how to navigate to the location where the fixlet file is saved, select the file, and start the import process. The fixlets are available along with the BigFix Runbook AI package in a specific location, and once imported, they can be validated under a custom site in the Bigfix console.
  - Configuring and Managing the Fixlets on BigFix Runbook AI instance
    This section informs users on how to configure and manage fixlets on a BigFix Runbook AI instance. Users can bulk upload fixlets using an excel file provided with the BigFix Runbook AI package. Detailed steps for bulk upload are mentioned in the Configuration Guide.
- Integration Guide
  This guide provides instructions to enable integrations with various ITSM and Runbook Automation tools, while configuring BigFix Runbook AI.
- Lab Manual
  This lab manual provides infrastructure administrators, installation and configuration administrators, and end users with detailed instructions on how to install, configure, and use BigFix Runbook AI. It is divided into modules, each containing an introduction and lab exercises. The manual also references additional servers, post-installation steps, and other documents for more information.
- Troubleshooting Guide
  This guide provides instructions to troubleshoot some of the commonly occurring issues along with the resolution steps. This information is intended for administrators responsible for installing, configuring, and supporting BigFix Runbook AI product.
- Abbreviations
  A list of abbreviations and their expansions.

Prerequisites

Before onboarding fixlets, the prerequisites include installing Bigfix application server version "10.0.8.37", configuring the Bigfix plugin service and REST API, and ensuring the REST API URL is reachable from the BigFix Runbook AI server.

Some of the pre-requisites before proceeding with the onboarding of fixlets are as follows –

Bigfix application server version “10.0.8.37” must be installed
Bigfix plugin service must be configured
Bigfix REST API must be configured
Bigfix REST API URL (https) must be reachable from BigFix Runbook AI server. Port 52311 (TCP/UDP) must be available.
The communication from the Root server to the AI Runbook Tool works on UDP (52311) and AI Runbook tool to Root server works on TCP (52311) respectively.