Introduction

In today's digital workplace, peak employee performance is imperative which can be hard to achieve. With the proliferation of devices, applications, and data, today’s stretched IT staff needs to reduce help desk incidents while increasing user satisfaction. HCL BigFix Resolve is a User Workplace Optimization Solution that leverages the power of BigFix to enable user self -help to initiate essential fixes without the need for IT intervention. Unlike solutions that only recommend actions, BigFix Resolve enables users to remediate issues in real-time.

HCL BigFix Resolve is a user workspace optimization solution that leverages the power of BigFix to enhance the employee digital experience. BigFix Resolve minimizes IT Support burdens by pre- emptively resolving commonly occurring system or application issues through unassisted automation, using its powerful "Sense Heal" technology. By simplifying the use of BigFix content at the endpoint, BigFix Resolve helps end users solve their own problems, increasing productivity and lowering operational costs. For the first time, end users can leverage advanced BigFix automation with a single click. In contrast to solutions that require extensive set-up and custom rule creation, BigFix Resolve leverages predefined automations to optimize the user's digital experience.