Android App Request

To raise request for Android App, an organization’s BigFix AEX administrator can raise request in the Global Admin Console for a particular tenant. The following steps illustrate the process of raising such a request:

  1. Log on to Global Admin Console.
Figure 1. Figure 9 - Android App Request
  1. Click on Support Ticket button to raise a new Android App request.
Figure 2. Figure 10 - New Android App Request
  1. Once the Support page opens, choose the Support Type as ‘Access & Usage’ from the drop-down menu.
Figure 3. Figure 11 - Access & Usage Request in Support Menu
  1. On selecting Access & Usage the following fields will be visible:
Figure 4. Figure 12 - Data Erasure Request
  1. Populate the fields as directed below:
  1. Access Category: Choose Other
  1. Subject: Mention Android App Request
  2. Description: Mention the following details in the free text area:
  1. Tenants Name: Tenants Name for which android application is to be created.
  2. Type of Application platform? Android / iOS: Type of Application platform for which app can should be generated.
  3. Application Name: Name of Application which is displayed at type of installation.
  4. Approval from UI Team for Uploading Assets: This is mandatory step for creating Android App. Ticket Requester has to take permission for UI Team for uploading assets for the app.

    {

    Icons in xxhdpi size:

    /assets/images/android-icons/xxhdpi/ic_launcher_foreground.webp

    /assets/images/android-icons/xxhdpi/ic_launcher.webp

    /assets/images/android-icons/xxhdpi/ic_launcher_round.webp

    Icons in xhdpi size:

    /assets/images/android-icons/xhdpi/ic_launcher_foreground.webp

    /assets/images/android-icons/xhdpi/ic_launcher.webp

    /assets/images/android-icons/xhdpi/ic_launcher_round.webp

    Icons in xxxhdpi size:

    /assets/images/android-icons/xxxhdpi/ic_launcher_foreground.webp

    /assets/images/android-icons/xxxhdpi/ic_launcher.webp

    /assets/images/android-icons/xxxhdpi/ic_launcher_round.webp

    Icons in mdpi size:

    /assets/images/android-icons/mdpi/ic_launcher_foreground.webp

    /assets/images/android-icons/mdpi/ic_launcher.webp

    /assets/images/android-icons/mdpi/ic_launcher_round.webp

    Icons in hdpi size:

    /assets/images/android-icons/hdpi/ic_launcher_foreground.webp

    /assets/images/android-icons/hdpi/ic_launcher.webp

    /assets/images/android-icons/hdpi/ic_launcher_round.webp

    Splashscreen(1242 x 2208):

    /assets/images/android-icons/splash-screen.webp

    }

  5. Optional can provide Zip file of Assets: This is optional part if user wants to provide at the ticket generation time, then user has to provide .zip file of Android Assets.
  1. Send Notifications to (Comma Separated Ids): Notification will be sent to the administrator raising data erasure request; however, user’s (user requesting data erasure) email ID can be added for notification.
  2. Status: Choose New
  3. Assigned To: Mention BigFix AEXPS@hcl.com
  4. File: Attach assets .zip file.
  5. Click on Submit. On submission, a confirmation would be visible for new support ticket raised for data erasure.
Figure 5. Figure 13 - Android App Request Submitted Successfully
  1. On successful request submission, the request submitter will receive email confirmation from BigFix AEX:
Figure 6. Figure 14 - Android App Request Ticket Confirmation Email
  1. The latest request will also be visible on the support page of the tenant.
  2. The Android app request will be completed in 3-4 working days from the date of app generated. The requester will be notified.