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Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
BigFix Remote Control Controller Users Guide
The BigFix Remote Control server interface
Options menu
Exporting data in various formats

Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
- BigFix Remote Control Controller Users Guide
  - The BigFix Remote Control server interface
  - Remote control sessions
    Use remote control sessions to establish a connection to a computer in your environment to observe or actively control the computer remotely. In the session the controller user's keyboard and mouse become the primary keyboard and mouse for the remote system. Functions such as chat, guidance, reboot, and file transfer are some of the options available for use in a remote control session.
  - Using the controller interface as a controller user
  - Use remote control commands from the command line
    You can install tools that you can use to start a remote control session from the command line. You can also use the tools to run a command on a target and see the output of the command on your computer.
  - Configuring global controller properties
    Edit the trc_controller.cfg file to create and configure global controller properties. The properties are used by the Remote Control controller component during a peer to peer remote control session. The property values are the same for every user who runs the controller.
  - Auditing
    Remote control session events are saved for auditing purposes if the AuditToSystem policy is enabled for the session.
  - Ensuring that current data is reported
  - Error messages
    In most of cases, connectivity problems that are experienced in Remote Control are related to the surrounding network infrastructure. Error messages in Remote Control help to pin point these problems.
  - Session resilience for sessions that are connected by using a broker
    During a remote control session that is connected by using a broker, when connection failure is detected, reconnection to the session is attempted automatically. The controller user and target user are informed of what is happening with the session connection through various message windows.
  - Smart card status messages
    The following status messages can be displayed on the controller during a remote control session in which smart card authentication is enabled. A Hide button is displayed on some of the message windows. Click Hide to minimize the message window and continue in the session.
  - Keyboard shortcuts for the BigFix® Remote Control Target for macOS
    During a remote control session with a BigFix® Remote Control Target for macOS, you can inject the following keyboard shortcuts. The shortcuts are displayed in the Perform Action in Target menu in the controller UI.
  - Override proxy
    The controller uses the proxy defined at system level by default. In some conditions, this may not be desirable. Creating a file named “override.proxy” in the controller install folder changes the default behavior and the system proxy is ignored
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Exporting data in various formats

About this task

Use the options in the Output menu to export report data into various formats. You can save, email, or print the data.

To export the report data, complete the following steps:

Procedure

Click Options > Output and select one of the following options:

CSV File(UTF-8)

Generates a comma-separated values file, that uses UTF-8 encoding, containing the data from the currently displayed report.

On the file download window select one of the following options:

Click Open, to open the report in csv format.
Click Save to save the report data as a .csv file.

CSV File(UTF-16LE)

Generates a csv file, that uses UTF-16LE encoding, containing the data from the currently displayed report.

Follow the instructions in CSV File(UTF-8), to create and save the file

TSV File(UTF-8)

Generates a tab-separated values file, that uses UTF-8 encoding, containing the data from the currently displayed report.

On the file download window select one of the following options:

Click Open, to open the report in tsv format.
Click Save to save file as a .tsv file.

TSV File(UTF-16LE)

Generates a tsv file, that uses UTF-16LE encoding, containing the data from the currently displayed report.

Follow the instructions in TSV File(UTF-8), to create and save the file

Email Report

Sends the currently displayed report as a csv file, in an email.

Generate the required report.
Click Options > Output > Email Report. The Email Report screen is displayed.
E-Mail To: type the Email address of the recipient.
Email Contents: type the content for your email.
Click Send.

The current report is attached to the email as a csv file and is sent to the recipient’s email address.

Note: Email must be enabled for this option to work. If email is not enabled, a message is displayed.

Printable Report

Displays the current report in a new browser window with no menus, for easier printing.

Generate the required report.
Click Options > Output > Printable Report A new window opens with the report displayed.
To print the report, select print from the File menu in the action bar.