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Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
BigFix Remote Control Controller Users Guide
The BigFix Remote Control server interface
Tools menu options
Downloading tools from the BigFix® Remote Control Server
Downloading the component software from the server
Downloading the Windows™ controller software
Use Agent Downloads option to run or save the file that is required for installing the Windows™ controller software.

Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
- BigFix Remote Control Controller Users Guide
  - The BigFix Remote Control server interface
    - Accessing the server interface
    - Targets menu options
    - Options that are available in the Users menu
    - Sessions menu options
    - Reports menu options
    - Options menu
    - Tools menu options
      - Downloading tools from the BigFix® Remote Control Server
        Starting the Session Player
        Downloading the Session Player
        Downloading the component software from the server
        Downloading the Windows™ target software
        Use the Agent Downloads option to run or save the file that is required for installing the Windows™ target software.
        Downloading the Linux™ target software
        Use the Agent Downloads to run or save the file that is required for installing the Linux™ target software.
        Downloading the Windows™ controller software
        Use Agent Downloads option to run or save the file that is required for installing the Windows™ controller software.
        Downloading the Linux™ controller software
        Use the Agent Downloads option to run or save the file that is required for installing the Linux™ controller software.
        Downloading the Windows™ command-line files
        Use the Agent Downloads option to run or save the file that is required for installing the Windows™ command-line software.
        Downloading the Linux™ command line files
        Use the Agent Downloads option to run or save the file that is required for installing the Linux™ command-line software.
    - Getting help
  - Remote control sessions
    Use remote control sessions to establish a connection to a computer in your environment to observe or actively control the computer remotely. In the session the controller user's keyboard and mouse become the primary keyboard and mouse for the remote system. Functions such as chat, guidance, reboot, and file transfer are some of the options available for use in a remote control session.
  - Using the controller interface as a controller user
  - Use remote control commands from the command line
    You can install tools that you can use to start a remote control session from the command line. You can also use the tools to run a command on a target and see the output of the command on your computer.
  - Configuring global controller properties
    Edit the trc_controller.cfg file to create and configure global controller properties. The properties are used by the Remote Control controller component during a peer to peer remote control session. The property values are the same for every user who runs the controller.
  - Auditing
    Remote control session events are saved for auditing purposes if the AuditToSystem policy is enabled for the session.
  - Ensuring that current data is reported
  - Error messages
    In most of cases, connectivity problems that are experienced in Remote Control are related to the surrounding network infrastructure. Error messages in Remote Control help to pin point these problems.
  - Session resilience for sessions that are connected by using a broker
    During a remote control session that is connected by using a broker, when connection failure is detected, reconnection to the session is attempted automatically. The controller user and target user are informed of what is happening with the session connection through various message windows.
  - Smart card status messages
    The following status messages can be displayed on the controller during a remote control session in which smart card authentication is enabled. A Hide button is displayed on some of the message windows. Click Hide to minimize the message window and continue in the session.
  - Keyboard shortcuts for the BigFix® Remote Control Target for macOS
    During a remote control session with a BigFix® Remote Control Target for macOS, you can inject the following keyboard shortcuts. The shortcuts are displayed in the Perform Action in Target menu in the controller UI.
  - Override proxy
    The controller uses the proxy defined at system level by default. In some conditions, this may not be desirable. Creating a file named “override.proxy” in the controller install folder changes the default behavior and the system proxy is ignored
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Downloading the Windows™ controller software

Use Agent Downloads option to run or save the file that is required for installing the Windows™ controller software.

About this task

Procedure

Click Tools > Downloads.
Click Agent Downloads.
Select trc_controller_setup.exe.
Select Run or Save.
Run
To begin installing the controller software.
1. Click Next at the welcome panel.
2. Accept the license agreement, click Next.
3. Accept or change the location for the installation files, click Next.
4. Click Install.
5. Click Finish.
Note: If the controller software is already installed, repair or remove options are available.
Save

To save the trc_controller_setup.exe file to a selected location.
Note: Run the executable file to install the controller software.