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Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
BigFix Remote Control Controller Users Guide
Auditing
Remote control session events are saved for auditing purposes if the AuditToSystem policy is enabled for the session.
Smart card audit events
The following audit events can be triggered during a remote control session where smart card authentication is enabled.

Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
- BigFix Remote Control Controller Users Guide
  - The BigFix Remote Control server interface
  - Remote control sessions
    Use remote control sessions to establish a connection to a computer in your environment to observe or actively control the computer remotely. In the session the controller user's keyboard and mouse become the primary keyboard and mouse for the remote system. Functions such as chat, guidance, reboot, and file transfer are some of the options available for use in a remote control session.
  - Using the controller interface as a controller user
  - Use remote control commands from the command line
    You can install tools that you can use to start a remote control session from the command line. You can also use the tools to run a command on a target and see the output of the command on your computer.
  - Configuring global controller properties
    Edit the trc_controller.cfg file to create and configure global controller properties. The properties are used by the Remote Control controller component during a peer to peer remote control session. The property values are the same for every user who runs the controller.
  - Auditing
    Remote control session events are saved for auditing purposes if the AuditToSystem policy is enabled for the session.
    - User acceptance audit events
      The following audit events are triggered by the user acceptance process during the start of a remote control session.
    - Authentication audit events
      The following audit events are triggered for peer to peer remote control sessions that require user ID and password authentication against the target system.
    - Smart card audit events
      The following audit events can be triggered during a remote control session where smart card authentication is enabled.
  - Ensuring that current data is reported
  - Error messages
    In most of cases, connectivity problems that are experienced in Remote Control are related to the surrounding network infrastructure. Error messages in Remote Control help to pin point these problems.
  - Session resilience for sessions that are connected by using a broker
    During a remote control session that is connected by using a broker, when connection failure is detected, reconnection to the session is attempted automatically. The controller user and target user are informed of what is happening with the session connection through various message windows.
  - Smart card status messages
    The following status messages can be displayed on the controller during a remote control session in which smart card authentication is enabled. A Hide button is displayed on some of the message windows. Click Hide to minimize the message window and continue in the session.
  - Keyboard shortcuts for the BigFix® Remote Control Target for macOS
    During a remote control session with a BigFix® Remote Control Target for macOS, you can inject the following keyboard shortcuts. The shortcuts are displayed in the Perform Action in Target menu in the controller UI.
  - Override proxy
    The controller uses the proxy defined at system level by default. In some conditions, this may not be desirable. Creating a file named “override.proxy” in the controller install folder changes the default behavior and the system proxy is ignored
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Smart card audit events

The following audit events can be triggered during a remote control session where smart card authentication is enabled.

Controller smart card audit events

Table 1. Controller smart card audit events
Event ID	Event Description	Comments
Audit.SMC.connectreader	Connecting reader {0}	The controller is connecting to the smart card reader that the controller user selects in the Smartcard selection menu. {0} is replaced with the card reader name.
Audit.SMC.connectreader.failed	Unable to mount reader {0}.	An error is reported during the initialization of the virtual driver.
Audit.SMC.disconnectreader.1	System disconnecting reader {0}	The controller user unplugs the physical card reader from their system.{0} is replaced with the card reader name.
Audit.SMC.disconnectreader.2	Disconnecting reader {0}	The controller user selects a connected reader in the Smartcard selection menu to disconnect it. {0} is replaced with the card reader name.
Audit.SMC.cardinserted	Card present in reader {0}	The controller user inserts a card into the smart card reader. {0} is replaced with the card reader name.
Audit.SMC.cardremoved	Card not present in the reader {0}	The controller user removes a card from the smart card reader. {0} is replaced with the card reader name.

Target smart card audit events

Table 2. Target smart card audit events
Event ID	Event Description	Comments
ibm.trc.audit.00C0	Virtual smart card device connected	The target connects to the virtual smart card reader.
ibm.trc.audit.00C1	Virtual smart card device failed to connect	The target cannot connect to the virtual smart card reader.
ibm.trc.audit.00C2	Virtual smart card device disconnected	The target is disconnected from the virtual smart card reader. Reported when the controller user selects a connected reader in the Smartcard selection menu to disconnect it.
ibm.trc.audit.00C3	Virtual smart card device failed to disconnect	The target fails to disconnect from the virtual smart card reader.
ibm.trc.audit.00C4	Virtual smart card device disconnected due to an error	The target is disconnected from the virtual smart card reader because an unexpected error occurred.