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Troubleshooting
If you experience problems with this service, you can perform these troubleshooting tasks to determine the corrective action to take.
Static analysis troubleshooting
If you experience problems with static analysis, you can perform these troubleshooting tasks to determine the corrective action to take.
Issues with per user installation of AppScan Go! on Windows 7

Getting started
Welcome to the documentation for HCL AppScan on Cloud, where you can find information about how to install, maintain, and use this service.
Navigation
This section describes the items on the main AppScan on Cloud menu bar, with links to more detailed information.
Administration
Define users, applications, policies, and configure DevOps integrations.
Dynamic analysis
AppScan on Cloud performs security scans for web-applications for production, staging and development environments. For development environments it is aided by Private Site Scanning technology to scan applications not accessible to the open Internet.
Interactive monitoring
Using an agent installed on your application, ASoC identifies security vulnerabilities in your application during runtime by monitoring all interactions, both legitimate and malicious. The process is "passive," in the sense that IAST does not send its own tests, and can therefore run indefinitely.
Software Composition Analysis
Use Software Composition Analysis (SCA) to scan for security vulnerabilities in open source and third-party packages used by your code. SCA includes Intelligent Finding Analytics (IFA) and Intelligent Code Analytics (ICA).
Static analysis
Use static analysis (SAST) to scan for security vulnerabilities in web and desktop applications. Static analysis includes Intelligent Finding Analytics (IFA) and Intelligent Code Analytics (ICA).
Results
The Scans and Sessions page lists the scans under the categories DAST, SAST, SCA, and IAST, where you can view your scan results, including scan statistics. To view, rescan, or download reports, select a scan.
Troubleshooting
If you experience problems with this service, you can perform these troubleshooting tasks to determine the corrective action to take.
- AppScan Presence troubleshooting
  Troubleshooting tasks for errors found when working with the AppScan Presence.
- IAST troubleshooting
- Static analysis troubleshooting
  If you experience problems with static analysis, you can perform these troubleshooting tasks to determine the corrective action to take.
  - Eclipse Photon plug-in crashes with _cairo_operator_bounded_by_source: Assertion: 'NOT REACHED' failed.
    On Red Hat Linux, after installing the Eclipse plug-in for Eclipse Photon, clicking on the Location in the report (or any action that triggers opening the editor to the line of source code) causes Eclipse to crash.
  - Errors or warnings occur when generating a static analysis IRX file
  - .NET scan results show the assembly file instead of the source file
  - Static analysis of ASP.NET site fails due to problems with precompilation
  - Static analysis Failed to create application 'Default' error
  - Security scan fails with Application with id x does not exist error
  - Issues with per user installation of AppScan Go! on Windows 7
  - Unable to connect to AppScan on Cloud from AppScan Go!
  - IRX file is too large to analyze
FAQ & Reference
Frequently asked questions, information about integrating ASoC into the product lifecycle (SDLC), and ASoC API documentation.

Issues with per user installation of AppScan Go! on Windows 7

Symptom

When installing AppScan Go! on Windows 7, if you chose the installation type Only for me (<user>), and click Next, you are able to choose the install location, or Destination Folder.

By default, the per-user destination folder location is:

C:\Users\<username>\AppData\Local\Programs\AppScanGo.

However, if you chose to install in

C:\Program Files\AppScanGo

you see the following error:

Error opening file for writing:

C:\Program Files\AppScanGo\UninstallAppScanGo.exe

Click Abort to stop the installation, 
Retry to try again, or
Ignore to skip this file.

Every subsequent attempt to run the installer will result in the installer aborting.

Cause

The user is specifying a “per-user” installation of AppScan Go! but is choosing a directory location that exists for “all users.”

This is an issue only seen on Windows 7.

Resolution

Go to Start > Settings > Add/Remove Programs.
Uninstall the existing AppScan Go! installation.
If it does not exist, run the installer one more time to get the above error message. It should then show up in the list of installed programs.
Re-attempt the install in a different directory that is specific to the user only (for example, the user’s home directory), or choose to install for all users.