Monitoring Active Status

In the Portal, the Active menu contains useful tools for assessing the current activities in Discover. Review the menu items in the following order:

  • Active Status: Displays status information on current activities on the web application.
    • Verify that the Generation time statistics seem valid.
    • For more information on active status, see "Monitoring Active Status" in the Unica Discover Manuals.
  • Active Sessions: Displays information on active sessions. If there are no active sessions, go to the monitored web application and begin browsing to create one.
    • There may be a delay of 90 seconds on average before your active session begins appearing in this report.
    • Be sure to click Refresh or select Refresh Automatically.
    • If you still see 0 active sessions after creating an active session, then see No Current Activity.
    • See "Monitoring Active Sessions" in the Unica Discover Manuals.
  • Active Events: Displays information on the currently active events for the selected Canister.
    • This report may contain useful information on cumulative events over approximately the last 30 minutes. If you have created events to occur on every page or on every session, you can look for those events to gauge basic activities.
    • These canister events are accessed through Search Server and bypass the Discover database. If there is no data in this report, then there may be a problem with Search Server.
    • If you have created events to monitor specific application errors or issues with the monitored web application, you may find the Watch feature useful.
    • To review active sessions containing the event, click the hyperlink number in the Live Count column.
    • To see all active events as a list, select List from the View drop-down.
    • See "Monitoring Active Events" in the Unica Discover Manuals.
  • Alert Monitor: Displays status of the currently configured set of alerts.
    • The Alert Summary panel indicates Warning and Alert Threshold values as well as the Current® value, which may be useful for identifying either significant problems in the system, depending on the alert, or a mis-configured alert.
      • When an alert is selected, search links in the displayed report provide access to active sessions or recently completed sessions that contain events that triggered the alert.
      • Recent alert history is available for download.
    • Since alerts are triggered based on events, you can create events to report useful information on the current state of the page or session.
    • To view a dashboard of the currently active alerts, click View Gallery. You can drill into these summary reports on each alert for additional detail.
    • See "Alert Monitor" in the Unica Discover Manuals.
    Note:

IF: