Home
Configuration
Configuring Unica Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
Unica Discover Event Manager Manual
Manage Events - Events Tab
Through the Events tab in the Discover Event Manager, you can define, edit, test, and organize events to monitor specific conditions in your visitors' sessions. Discover events provide a flexible and powerful mechanism for tracking at the most granular level what is happening during a visitor's session.
Step-Based Eventing
Through step-based eventing, you can create Discover events of these user interface events that are generated by your rich internet application.
Creating Step-Based Event Objects
You can create step attributes through Request view in Replay.
Creating a step event
When you select a JSON item in Replay and choose to create an event, the Event Manager is opened in the browser window currently opened to the Portal. The Event Wizard is displayed.
Triggers for compound events using step-based events as conditions
There are specific triggers that must be applied when compound events use step-based events as conditions.

Configuration
Configuring Unica Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
- Unica Discover Configuration Manual
- Unica Discover Event Manager Manual
  - Discover Event Manager
    Unica Discover Event Manager provides the user interface for defining the event objects used to monitor your visitors' sessions. Here you can configure the events, hit attributes, dimensions, session attributes, alerts, and deviations to monitor customer success and struggle with your web application.
  - Getting Started with Discover Events
    Discover events provide the mechanisms for monitoring mission-critical metrics and other indicators of your web application's performance, including software errors, failures to complete transactions, customer struggles, and more. Through Discover events, IT staff, business managers, and executives can keep tabs on critical aspects of the overall customer experience.
  - Manage Events - Events Tab
    Through the Events tab in the Discover Event Manager, you can define, edit, test, and organize events to monitor specific conditions in your visitors' sessions. Discover events provide a flexible and powerful mechanism for tracking at the most granular level what is happening during a visitor's session.
    - Overview
    - Event Wizard
    - Editing an Event
    - Deleting an Event
    - Special Event Types
    - Configuring Portal Access to Events
    - Event Tester
    - Event History
    - Change History
    - Event Hierarchy
      In the Event Manager Event tab, you can review the hierarchy for a specific event. Items that are listed above other items are dependent on the items below them being triggered. Dependent items are listed higher in the hierarchy. Antecedents that are listed below an event in the hierarchy.
    - Purging Event Data
      If needed, you can purge data for a selected event and all related report groups and dimensions. Suppose when you are configuring events, you discover that you captured inaccurate or bad data for the event. You can purge the data for a selected event and all recorded dimensional data that is related to the event.
    - Dicover Standard Events
    - Default Customer Events
    - WorkingSet of Events
    - Distance Events and sequence Events
    - Recommendations
    - Distance Events
    - sequence Events
    - Step-Based Eventing
      Through step-based eventing, you can create Discover events of these user interface events that are generated by your rich internet application.
      - Overview
      - Step-Based Objects
        In Discover, you can create two types of objects to monitor events that are captured from a client framework and passed as messages to Discover:
      - Replay
        In Browser based replay, steps are displayed as subpages to the main page on which they occurred.
      - Creating Step-Based Event Objects
        You can create step attributes through Request view in Replay.
        Required Access
        BBR step attribute context menu
        Use the Replay step attribute context menu to create a new event from a step attribute or to create a new step attribute.
        Creating a step attribute
        When you select a JSON item in Replay and choose to create a step attribute, the Event Manager is opened in the browser window currently opened to the Portal.
        Creating a step event
        When you select a JSON item in Replay and choose to create an event, the Event Manager is opened in the browser window currently opened to the Portal. The Event Wizard is displayed.
        Triggers for step objects
        Step-based events can be evaluated on the Every Step and After Every Step trigger.
        Triggers for compound events using step-based events as conditions
        There are specific triggers that must be applied when compound events use step-based events as conditions.
        Tracked Occurrences for step events
        For any event that is triggered off step-based data, you must configure it to track occurrences at the individual hit level.
        Condition step
        When you create an event to track a JSON message item, the step attribute that is required to detect the name-value pair is also created in draft mode for you. For such scenarios, the Hit Attribute condition specifies the step attribute that the Event Manager has also created for you.
        Value step
        The value of step-based events can be specified like any other event.
        Other steps
        For step-based events, you can configure the other steps as you would any other event.
        Advanced Mode
        To see the native JavaScript™ created for your step-based event, click Advanced Mode.
        Creating a dimension
        After you create the step attribute, event, or both to track a value in a submitted message, you can create a dimension to record values from the event or attribute in the standard manner.
        In Event Tester
        In the Event Tester, you can validate the triggering of step-based attributes and events. Step attributes and the events that are triggered from them are displayed as regular hit attributes and events in the test results.
      - Indexing
        Step-based event data is not indexed by default. You can, however, search for events through Replay.
    - Eventing for Usability
      Unica Discover Usability enables the capture of usability information from the visitor's web experience, as detected in the client and transmitted to Discover. This information is anonymously collected for reporting purposes. Events can be used to specify specific conditions, such as a period of time, to record information.
    - Mobile Events
      Discover provides a set of Mobile events to support the tracking of user interface events that are captured through a Discover client framework. These objects can be used as the basis for building other event objects for tracking the specifics of your client application.
    - Goal Based Dimensions
      By default, Discover events and event-related objects, such as dimensions, are recorded as soon as they occur. This immediate responsiveness ensures that event activity and contextual data are captured as a snapshot of the current state of the session or application.
    - Discover Standard Event Object Reference
  - Manage Events - Hit Attributes Tab
    When processing hit data, the Discover event engine searches each hit for patterns of text. These patterns can signify an event of interest, such as the occurrence of the word Sorry in the response, or can bracket a text string of interest, such as the value of a form field. These patterns can be explicitly specified or can be defined using the start and end tags for which an event should look when evaluating a condition or setting a value.
  - Manage Events - Dimensions Tab
    Through the Discover Event Manager, you can specify data dimensions to track metadata associated with an event. They can be considered the contextual data captured at the moment of event execution.
  - Manage Events - Session Attributes Tab
    A session attribute is a pre-defined variable that is persistent throughout the life of a Discover session. Session attributes may be used to store various data that may be referenced by events at any point during the session.
  - Manage Events - Alerts Tab
    Through the Discover Event Manager, you can define alerts that are triggered based on Discover events or Anomaly Detections. When threshold values are detected in the related event or Anomaly Detection, an alert is generated and delivered in the appropriate format to the designated recipients.
  - Manage Events - Anomaly Detection Tab
    Through the Discover Event Manager, you can indicate the events, dimensions, and ratios whose variations you wish to track over time. Through the Anomaly Detection tab, you can track the metrics that are major anomaly detections on your site.
  - Manage Events - Import-Export Tabs
    Through the Import and Export tabs, you can export a set of selected event definitions and all supporting data objects from your current system and import a set that has been exported. Import/export controls enable the easy migration of event definitions from a development environment to testing and staging environments.
  - Event Tester
    Integrated into the Discover Event Manager, the Event Tester enables you to test active events and hit attributes, even if they are saved in draft mode, against sessions that you upload to the server. This integrated tool provides a quick method for validating the event objects you define before you deploy them into the live transaction stream.
  - Advanced Mode for Events
    In Advanced Mode, you can review and modify the actual JavaScript™ function that is called to process the event.
  - Event Administration
    The section provides an overview of how events are initially installed and stored in the database and later updated based on changes in the Discover Event Manager.

Triggers for compound events using step-based events as conditions

There are specific triggers that must be applied when compound events use step-based events as conditions.

Note: If you are creating an event with multiple conditions that uses one or more step-based events, you must set the event to be evaluated on After Every Hit. That trigger is evaluated after

Every
Hit

, Every Step, and

After Every
Step

, in that order.

Have feedback?
Google Analytics is used to store comments and ratings. To provide a comment or rating for a topic, click Accept All Cookies or Allow All in Cookie Preferences in the footer of this page.