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Configuration
Configuring Unica Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
Unica Discover Event Manager Manual
Manage Events - Alerts Tab
Through the Discover Event Manager, you can define alerts that are triggered based on Discover events or Anomaly Detections. When threshold values are detected in the related event or Anomaly Detection, an alert is generated and delivered in the appropriate format to the designated recipients.
Creating or Editing an Alert
Creating Event Alerts
Alert Types

Configuration
Configuring Unica Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
- Unica Discover Configuration Manual
- Unica Discover Event Manager Manual
  - Discover Event Manager
    Unica Discover Event Manager provides the user interface for defining the event objects used to monitor your visitors' sessions. Here you can configure the events, hit attributes, dimensions, session attributes, alerts, and deviations to monitor customer success and struggle with your web application.
  - Getting Started with Discover Events
    Discover events provide the mechanisms for monitoring mission-critical metrics and other indicators of your web application's performance, including software errors, failures to complete transactions, customer struggles, and more. Through Discover events, IT staff, business managers, and executives can keep tabs on critical aspects of the overall customer experience.
  - Manage Events - Events Tab
    Through the Events tab in the Discover Event Manager, you can define, edit, test, and organize events to monitor specific conditions in your visitors' sessions. Discover events provide a flexible and powerful mechanism for tracking at the most granular level what is happening during a visitor's session.
  - Manage Events - Hit Attributes Tab
    When processing hit data, the Discover event engine searches each hit for patterns of text. These patterns can signify an event of interest, such as the occurrence of the word Sorry in the response, or can bracket a text string of interest, such as the value of a form field. These patterns can be explicitly specified or can be defined using the start and end tags for which an event should look when evaluating a condition or setting a value.
  - Manage Events - Dimensions Tab
    Through the Discover Event Manager, you can specify data dimensions to track metadata associated with an event. They can be considered the contextual data captured at the moment of event execution.
  - Manage Events - Session Attributes Tab
    A session attribute is a pre-defined variable that is persistent throughout the life of a Discover session. Session attributes may be used to store various data that may be referenced by events at any point during the session.
  - Manage Events - Alerts Tab
    Through the Discover Event Manager, you can define alerts that are triggered based on Discover events or Anomaly Detections. When threshold values are detected in the related event or Anomaly Detection, an alert is generated and delivered in the appropriate format to the designated recipients.
    - Overview
    - Creating or Editing an Alert
      - Creating Event Alerts
        Alert Configuration Properties
        Alert Notification Properties
        Alert Blackout Properties
        An alert blackout is a time frame in which an alert is prevented from triggering. You can use blackouts to avoid generating skewed event values that might be generated because of system backups, restarts, and other activities.
        Alert Types
        Configuring ratio alerts
      - Creating Canister Alerts
      - Creating Anomaly Detection Alerts
        An Anomaly Detection alert can be created to monitor changes in the values reported for daily or hourly Anomaly Detections.
      - Creating Anomaly Detection Report Alerts
      - Creating Alerts Based on Dimensions
        You can create an alert based on both an event and a dimension.
    - Viewing Alerts
    - Adding to Alerts Dashboards
    - Configuration
    - Alert Message Configuration via XSL
      You can customize the formatting for your alert messages by modifying one of the default XSL style sheets, or creating your own XSL template. The default XSL style sheets are divided into different sections for each type of alert messages. Discover administrators who are comfortable with XSL can modify the text and formatting of each type of alert.
  - Manage Events - Anomaly Detection Tab
    Through the Discover Event Manager, you can indicate the events, dimensions, and ratios whose variations you wish to track over time. Through the Anomaly Detection tab, you can track the metrics that are major anomaly detections on your site.
  - Manage Events - Import-Export Tabs
    Through the Import and Export tabs, you can export a set of selected event definitions and all supporting data objects from your current system and import a set that has been exported. Import/export controls enable the easy migration of event definitions from a development environment to testing and staging environments.
  - Event Tester
    Integrated into the Discover Event Manager, the Event Tester enables you to test active events and hit attributes, even if they are saved in draft mode, against sessions that you upload to the server. This integrated tool provides a quick method for validating the event objects you define before you deploy them into the live transaction stream.
  - Advanced Mode for Events
    In Advanced Mode, you can review and modify the actual JavaScript™ function that is called to process the event.
  - Event Administration
    The section provides an overview of how events are initially installed and stored in the database and later updated based on changes in the Discover Event Manager.

Alert types

The available options are Count (default), Mean, Minimum, Maximum, and Ratio:

Type

Description

Count

Fires an alert when a count threshold was exceeded.

Mean

Fires on percentage deviations from the mean value. The mean is calculated for the window of prior values of width Alert Interval. When Alert Interval values accumulated, the current value is calculated for a 1 minute period immediately following the end of the Alert Interval. This current value is compared to the average of values over the Alert Interval, and an alert is generated if that value differs by the percentage that is specified as Alert Threshold or Warn Threshold. For example, if the specified threshold percentage is 20, then a current value of over 1.2 times the mean value triggers an alert.

The triggering percentage is interpreted as a positive or negative percentage, deviating from the mean value, as defined by the Direction setting. See Alert configuration properties.

Minimum or Maximum

Fires on integer count deviations from either the minimum or maximum value. The extremes are for the window of prior values of width Alert Interval. When Alert Interval values accumulated, the current value is compared to the Minimum or Maximum of values over that interval and an alert is generated if that value differs by the count that is specified as Alert Threshold or Warn Threshold. The triggering deviation can be specified as either positive or negative. The available options are Positive (default) and Negative. Selecting Negative sends a flag to signal that this is a negative alert. This results in alerting when less than, rather than greater than.

Ratio

Fires a warning or alert when the ratio of the incidences of this event to an arbitrarily selected denominator event exceeds a fractional threshold. When the Ratio option is selected, percentage signs appear next to the Threshold field values. The ratio is X/Y, where Y is a counter-event. Select a sampling interval that yields actual statistically meaningful results. See Configuring ratio alerts.

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