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Configuration
Configuring Unica Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
Unica Discover Event Manager Manual
Manage Events - Alerts Tab
Through the Discover Event Manager, you can define alerts that are triggered based on Discover events or Anomaly Detections. When threshold values are detected in the related event or Anomaly Detection, an alert is generated and delivered in the appropriate format to the designated recipients.
Creating or Editing an Alert
Creating Event Alerts
Alert Blackout Properties
An alert blackout is a time frame in which an alert is prevented from triggering. You can use blackouts to avoid generating skewed event values that might be generated because of system backups, restarts, and other activities.

Configuration
Configuring Unica Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
- Unica Discover Configuration Manual
- Unica Discover Event Manager Manual
  - Discover Event Manager
    Unica Discover Event Manager provides the user interface for defining the event objects used to monitor your visitors' sessions. Here you can configure the events, hit attributes, dimensions, session attributes, alerts, and deviations to monitor customer success and struggle with your web application.
  - Getting Started with Discover Events
    Discover events provide the mechanisms for monitoring mission-critical metrics and other indicators of your web application's performance, including software errors, failures to complete transactions, customer struggles, and more. Through Discover events, IT staff, business managers, and executives can keep tabs on critical aspects of the overall customer experience.
  - Manage Events - Events Tab
    Through the Events tab in the Discover Event Manager, you can define, edit, test, and organize events to monitor specific conditions in your visitors' sessions. Discover events provide a flexible and powerful mechanism for tracking at the most granular level what is happening during a visitor's session.
  - Manage Events - Hit Attributes Tab
    When processing hit data, the Discover event engine searches each hit for patterns of text. These patterns can signify an event of interest, such as the occurrence of the word Sorry in the response, or can bracket a text string of interest, such as the value of a form field. These patterns can be explicitly specified or can be defined using the start and end tags for which an event should look when evaluating a condition or setting a value.
  - Manage Events - Dimensions Tab
    Through the Discover Event Manager, you can specify data dimensions to track metadata associated with an event. They can be considered the contextual data captured at the moment of event execution.
  - Manage Events - Session Attributes Tab
    A session attribute is a pre-defined variable that is persistent throughout the life of a Discover session. Session attributes may be used to store various data that may be referenced by events at any point during the session.
  - Manage Events - Alerts Tab
    Through the Discover Event Manager, you can define alerts that are triggered based on Discover events or Anomaly Detections. When threshold values are detected in the related event or Anomaly Detection, an alert is generated and delivered in the appropriate format to the designated recipients.
    - Overview
    - Creating or Editing an Alert
      - Creating Event Alerts
        Alert Configuration Properties
        Alert Notification Properties
        Alert Blackout Properties
        An alert blackout is a time frame in which an alert is prevented from triggering. You can use blackouts to avoid generating skewed event values that might be generated because of system backups, restarts, and other activities.
        Alert Types
      - Creating Canister Alerts
      - Creating Anomaly Detection Alerts
        An Anomaly Detection alert can be created to monitor changes in the values reported for daily or hourly Anomaly Detections.
      - Creating Anomaly Detection Report Alerts
      - Creating Alerts Based on Dimensions
        You can create an alert based on both an event and a dimension.
    - Viewing Alerts
    - Adding to Alerts Dashboards
    - Configuration
    - Alert Message Configuration via XSL
      You can customize the formatting for your alert messages by modifying one of the default XSL style sheets, or creating your own XSL template. The default XSL style sheets are divided into different sections for each type of alert messages. Discover administrators who are comfortable with XSL can modify the text and formatting of each type of alert.
  - Manage Events - Anomaly Detection Tab
    Through the Discover Event Manager, you can indicate the events, dimensions, and ratios whose variations you wish to track over time. Through the Anomaly Detection tab, you can track the metrics that are major anomaly detections on your site.
  - Manage Events - Import-Export Tabs
    Through the Import and Export tabs, you can export a set of selected event definitions and all supporting data objects from your current system and import a set that has been exported. Import/export controls enable the easy migration of event definitions from a development environment to testing and staging environments.
  - Event Tester
    Integrated into the Discover Event Manager, the Event Tester enables you to test active events and hit attributes, even if they are saved in draft mode, against sessions that you upload to the server. This integrated tool provides a quick method for validating the event objects you define before you deploy them into the live transaction stream.
  - Advanced Mode for Events
    In Advanced Mode, you can review and modify the actual JavaScript™ function that is called to process the event.
  - Event Administration
    The section provides an overview of how events are initially installed and stored in the database and later updated based on changes in the Discover Event Manager.

Alert blackout properties

An alert blackout is a time frame in which an alert is prevented from triggering. You can use blackouts to avoid generating skewed event values that might be generated because of system backups, restarts, and other activities.

About this task

You can specify one time period per day to blackout an alert. For example, you can configure an alert blackout out from 2100 hours to 2200 hours on Monday, Wednesday, and Sunday.

You can also configure alert blackouts during the same time frame every day by selecting Enable Common Blackout and selecting a time period.

Procedure

Complete the following steps to configure an alert blackout:

Click the Enable Alert Blackout check box.
Select the days of the week for the blackout, and click the View/Edit button against the days.
In the Blackout Interval window, configure the start time and the end time for the alert blackout, and click Save.
Note: You can use the Blackout Interval window to configure multiple blackouts on the same day.
To configure a common blackout for multiple days, in the Edit Alert window, select the days and click the Enable Common Blackout check box.
Click the View/Edit button.
In the Blackout Interval window, configure the start time and the end time for the alert blackout, and click Save.
Time is the Discover system time. See "Configuring the System Timezone" in the Unica Discover Configuration Manual.

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