Goals
This use case helps in viewing the goals (and their progress) for any active/completed/pre-published/paused journeys available in the Unica Journey environment till date or over a specific time-period.
- To start with, in the chat window, enter "view goals of a journey".
- The virtual assistant requests for the journey name. In the chat window, enter the journey name you are interested in.
- As a result, the goal details i.e., the Target set, Achieved count, Achieved %,
Touchpoint set and Frequency for each of the configured goals of the interested
journey is shown, along with the link to view more about them.
- After the above response, the virtual assistant also provides an option to view the above data for a specific time-period as well.
- Similarly, you can directly query like "view goals of <journey name> journey" to get the goal details of the journey name mentioned. Also, queries like "view goal progress of journey over the past 8 weeks" or "view goal progress of journey over the last 6 months", can get the above goal details of the specific journey for the time-period specified in the query.