Import existing out of box ILN flows

IntelliService comes up with a set of ILN flows to facilitate ILN use cases. These flows can be directly imported into IntelliService and consumed in the virtual assistant. List of ILN flows available in the ILN project are listed here. You can create your own custom flows in the conversational designer using the API. For more information on creating custom flows, refer How Tos.

Pre-requisite

Make sure to get the ILNSolution project zip file from IntelliService Support Team.

To import ILNSolution project into IntelliService, follow the steps below:

  1. Get access to IntelliService from IntelliService support team, and login to the application.
  2. On the homepage, click CREATE> IMPORT PROJECT, and import the ILNSolution.zip file.
  3. In the imported "ILNSolution" project, in the "Preliminary" flow available, modify the flow parameters. For more information on updating Preliminary flow parameters, refer Configure Unica parameters.
  4. Create a virtual assistant to be deployed in the Unica environment. For more information on virtual assistant configurations, refer https://help.hcltechsw.com/Intelliservice/en/12.1.7/UserGuide/Virtual_Assistant.html.