Getting started with ILN implementation

This guide allows you to implement the Unica and IntelliService integration for Intelligent Lead Nurture (ILN). To get started with the implementation of Unica and IntelliService integration:

  1. Prepare list of Unica Journey and Unica Interact APIs.
  2. Import existing out of box ILN flows into IntelliService.
  3. Configure Unica parameters in the flows.
  4. Alternatively, you can create a custom flow using IntelliService conversational designer.
  5. Integrate the Unica Journey or Unica Interact APIs in the custom flow.
  6. Test the custom flow in IntelliService chat window.
  7. Embed the virtual assistant into user home page.