LOOP procedure

If your problem type is LOOP, perform the following steps:

1. Use the HCL Workload Automation for Z message log or system console log to help you identify what happened just before the program loop occurred.
2. Obtain a dump, using the z/OS® DUMP command. If the dump options do not include RGN and GRSQ, then both options should be specified as SDATA values on the DUMP command.
3. Document instruction addresses from within the loop, if possible.
4. Provide a description of the situation leading up to the problem.
5. Gather the required documentation described in Information needed for all problems.