About the integration between HCL Interact and HCL Interact Advanced Patterns

The integration between HCL® Interact and HCL Interact Advanced Patterns provides advanced pattern recognition capabilities for your Interact implementation.

An integrated environment provides enhanced time windows for the three basic Interact patterns.

After integration has been configured, you configure the advanced patterns within the Interact design environment, and you do not have to perform any tasks in Interact Advanced Patterns to deploy or use them.

Note: Integration is supported only for Interactive Channels defined within partition1. This is important to remember if you have an environment with multiple partitions.


Advanced patterns saved from Interact to Interact Advanced Patterns are synchronized as follows.
  • When you create, edit, or delete an advanced pattern in Interact, it is created, updated, or deleted in Interact Advanced Patterns.
  • If you load a deployment version from deployment history in Interact, patterns are updated appropriately in Interact Advanced Patterns.
  • If a deployment fails, Interact automatically rolls back to the last successfully deployed version.

Synchronization is accomplished with no system downtime.

Deleting Interact-created objects from Interact Advanced Patterns

Users with the Administer real time permission in Interact Advanced Patterns, which is included by default in the Interact Advanced Patterns Administrator role, can delete most of the objects that the system creates in Interact Advanced Patterns when you deploy an interactive channel that uses advanced patterns.

You might want to do this as a clean-up step in Interact Advanced Patterns if you delete an interactive channel in Interact, but connectivity issues prevent the cleanup from taking place automatically. In that case, you might have some objects in Interact Advanced Patterns that are no longer of any use, and you can delete them.

You should use this manual deletion feature with caution, as you cannot restore these objects by re-deploying from Interact.

With the appropriate permission, you can delete the following system-created objects.

  • Pattern components
  • Workspaces, if none of the deployments in the workspace is running
  • Deployment configurations, if the deployment configuration is not running
  • Named value lists, if the list is not in use

What you can see in Interact Advanced Patterns

For information purposes only, you can see the following items in Interact Advanced Patterns after you have deployed your advanced patterns.

  • Inferred events used in your patterns are listed in read-only format in the Named Value List Manager.
  • One read-only workspace is created for each interactive channel that uses the advanced patterns.

    The workspace contains all of the patterns created for a single interactive channel. Their origin is listed as Interact on the Component List tab.

    The workspace name is the name of the interactive channel under which the patterns were created. The origin of the workspace is listed on the window that opens when you click Edit Workspace in the Workspace List.

  • A single data source is created for Interact messages, and it is associated with a default audience level. The value of the audience level field in that data source specifies the audience level for each Interact message.