Configuring the contact and response history module

You must make contact and response history data available for reporting and use with Campaign. You must copy the data from the staging tables in the Marketing PlatformCampaignDistributed MarketingeMessageContact OptimizationInteractLeadsOpportunity DetectDigital Analytics for On PremisesCustomerInsightPredictiveInsightMarketing OperationsInteraction HistoryAttribution ModelerIBM® SPSS® Modeler Advantage Enterprise Marketing Management Edition runtime servers to the Campaign contact and response history tables.

About this task

Note: You must configure the Marketing PlatformCampaignDistributed MarketingeMessageContact OptimizationInteractLeadsOpportunity DetectDigital Analytics for On PremisesCustomerInsightPredictiveInsightMarketing OperationsInteraction HistoryAttribution ModelerIBM SPSS Modeler Advantage Enterprise Marketing Management Edition runtime data source credentials in the design time environment configuration page for the contact and response history module to function.

Complete the following steps to collect contact and response history data for each Marketing PlatformCampaignDistributed MarketingeMessageContact OptimizationInteractLeadsOpportunity DetectDigital Analytics for On PremisesCustomerInsightPredictiveInsightMarketing OperationsInteraction HistoryAttribution ModelerIBM SPSS Modeler Advantage Enterprise Marketing Management Edition runtime server group:

Procedure

  1. Confirm that you have added the Marketing PlatformCampaignDistributed MarketingeMessageContact OptimizationInteractLeadsOpportunity DetectDigital Analytics for On PremisesCustomerInsightPredictiveInsightMarketing OperationsInteraction HistoryAttribution ModelerIBM SPSS Modeler Advantage Enterprise Marketing Management Edition runtime databases to the web application server that hosts Campaign.
  2. Add a runtime data source by setting the runtimeDataSource configuration property in the Campaign > partitions > partitionN > Interact > contactAndResponseHistTracking > runtimeDataSources template category.
  3. Repeat the preceding steps for each Marketing PlatformCampaignDistributed MarketingeMessageContact OptimizationInteractLeadsOpportunity DetectDigital Analytics for On PremisesCustomerInsightPredictiveInsightMarketing OperationsInteraction HistoryAttribution ModelerIBM SPSS Modeler Advantage Enterprise Marketing Management Edition runtime server group from which you want to collect contact and response history data.