Before you begin
Only a user with permissions to edit or run a flowchart
(either test or production run) can perform this procedure. If you
do not have "View logs" permission, you cannot select the log-related
entries in the selection window.
About this task
Use this task to automatically package flowchart data files so you can send them to the Technical
Support if you need help troubleshooting a flowchart.
Procedure
- From a flowchart page in Edit mode,
select Admin > Collect Flowchart
Data. You see the Create Data Package for Troubleshooting window.
- Type a name for the package, or leave the default name.
The package name will be used to create a subfolder
in which the selected data items will be written.
- Click Browse and select the folder
under which the data package will be saved.
- Select the check box for each item you want to include
in the package. Some items, when selected, may allow additional information
to be entered with which to filter the extracted data.
Alternatively,
you can check the Select default items check
box. This check box automatically selects all data that is commonly required
for troubleshooting flowcharts; this includes all of the listed items
except the log files and the contents of the user table, contact and
response history tables, strategic segments, and stack trace files.
- Click OK to create the package.