If you need help from to troubleshoot a flowchart, you can automatically collect relevant
data to send to the Technical Support.
Before you begin
Only a user with permissions to edit or run a flowchart
can perform this procedure. If you do not have "View logs" permission,
you cannot select the log-related entries in the selection window.
About this task
Perform this task to package flowchart data files so you can send them to the Technical Support.
You can specify which items to include and indicate date ranges to limit data. The data is
written to the folder you choose, and the contents can be compressed and sent to the Technical
Support.
Procedure
- Open a flowchart in Edit mode.
-
Select .
- In the Create Data Package for Troubleshooting window,
type a name for the package or leave the default name.
The package name will be used to create a subfolder in
which the selected data items will be written.
- Click Browse and select the folder
where the data package will be saved.
- Select the items that you want to include in the package
or check Select default items to select all
data that is commonly required. Some items, when selected, may allow
additional information to be entered.
- Click OK to create the package.
-
Send the data package to the Technical Support by email or use the method recommended by
your support representative. The Technical Support accepts uncompressed data (the entire
package subdirectory), but you may optionally compress, encrypt, and package the files into a
single file before sending them.
Results
In addition to the data items you select, Campaign creates
a summary file that identifies:
- Current date and time
- Version and build numbers of the software
- Your user name
- The selections that you included in the package
- Campaign name and ID
- Flowchart name and ID