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IBM Distributed Marketing Corporate Marketer's Guide
Managing flowcharts
IBM® Campaign flowcharts define the campaign logic. Each flowchart in a campaign performs a sequence of actions on data that is stored in your customer databases or flat files.
Packaging flowchart files for troubleshooting
If you need help from IBM® to troubleshoot a flowchart, you can automatically collect relevant data to send to IBM Technical Support.
Transmitting the flowchart data package to IBM® Technical Support

Transmitting the flowchart data package to IBM Technical Support

You can send the data package to IBM® Technical Support by email or using a method recommended by your support representative. IBM Technical Support will accept uncompressed data (the entire package subdirectory), but you may optionally compress, encrypt, and package the files into a single file before sending them to IBM.